Hybrid Guest Services Officer – Front Office en Hyatt Park Hyatt Melbourne

%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ECare Connects Us%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EAt Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.%26nbsp;%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EJoin a team that is making travel more human, connected, and sustainable. Here, everyone%27s role matters, and your individuality is celebrated.%3Cbr%3E%3Cbr%3E%3Cstrong%3EAbout Park Hyatt Melbourne:%3C/strong%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3ELocated in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EBenefits of working with us:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ELeading global hotel brand with career advancement opportunities%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EComplimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EComplimentary duty meals whilst on shift%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EDiscounted food %26amp; beverage and park club health %26amp; day spa treatments%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EDiscounted onsite car parking%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EEmployee assistance program – benefit from free, immediate and confidential support for any work, health or life concern%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3EGenerous paid time off and holiday policies including paid parental leave and wellbeing leave%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3E10% discount with NIB Health insurance%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EAbout the role:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EAs the Guest Services Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 12, you will be supporting the Front Office Manager to manage the day-to-day operations of the hotel in order to achieve our purpose.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3ESome of the responsibilities include:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ETo ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ETo handle all arrival and departure records%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ETo perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ETo show hotel rooms and suits to prospective clients and guests%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ETo handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22%3ETo assist in maintaining a high level of security for guests, staff and hotel property%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E

• Previous work experience in a similar fast-paced hotel operations or reservations environment

• Exceptional interpersonal, communication and time management skills with a strong ability to multi-task

• Superior customer service skills along with excellent service resolution skills

• The capability of working both autonomously and as part of a team

• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards

• The flexibility to work on a rotating 24/ roster, including public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed

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