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Hybrid Banker / MSR II - Conway, NH en Lighthouse Credit Union

Lighthouse Credit Union · Conway, Estados Unidos De América · Hybrid

$43,680.00  -  $43,680.00

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Member Service Representative II

Location: Conway, NH

Pay: $21+/hr + incentives

Status: Full-Time 40 hours

At Lighthouse Credit Union, we believe every team member is a leader. Whether you're guiding a member through a financial decision or collaborating with your team, your impact matters. As a Member Service Representative II, you’ll be the face of Lighthouse — building relationships, solving problems, and helping members thrive.
 
 This is more than a teller role. It’s a chance to own the member experience from start to finish, offering personalized solutions and strengthening relationships through needs-based conversations. You’ll support both teller and member service functions, and be empowered to make a difference every day.

What You’ll Do

  • Open and maintain personal and business accounts
  • Recommend products and services that meet member needs
  • Process deposits, withdrawals, payments, wires, and fraud packets
  • Prepare and disburse consumer loans within guidelines
  • Balance cash drawer/TCR and maintain security standards
  • Switch between teller and member service functions as needed
  • Deliver exceptional service and build lasting member relationships

Leadership Competencies

  • Demonstrate Interpersonal Awareness & Skills

Build trust with members by actively listening, clearly explaining products and services, and collaborating with teammates to ensure smooth transitions between teller and member service functions.

  • Embrace Change & Learning

Adapt to evolving member needs and branch priorities, stay open to feedback, and seek opportunities to grow your lending and service skills.

  • Utilize Critical & Creative Thinking

Identify ways to improve member experiences, resolve issues efficiently, and offer thoughtful solutions — whether you're processing a loan, handling a transaction, or referring a mortgage opportunity.

  • Take Personal Ownership

Own your performance by balancing your drawer accurately, managing time effectively, and taking initiative to strengthen member relationships through proactive service.

What You’ll Bring

  • A high school diploma or equivalent
  • 2–5 years of experience in teller, cashier, or member/customer service roles
  • Previous sales and/or lending experience preferred
  • Strong communication skills and a service-first mindset
  • Ability to prioritize, stay detail-oriented, and work with diplomacy and tact
  • Comfort with Microsoft Office and frequent public interaction

Work Environment

This role is fully onsite in a professional office setting. You’ll be part of a collaborative team that values growth, innovation, and leadership at every level.

Physical Requirements

  • Ability to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation)
  • Frequent stationary work with computer/office equipment
  • Occasional lifting/moving up to 20 pounds

Lighthouse Credit Union is an Equal Opportunity Employer.
 We’re committed to fostering a resilient, forward-thinking organization where every team member is empowered to lead.

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