Member Service Representative II

Location: Conway, NH

Pay: $21+/hr + incentives

Status: Full-Time 40 hours

At Lighthouse Credit Union, we believe every team member is a leader. Whether you're guiding a member through a financial decision or collaborating with your team, your impact matters. As a Member Service Representative II, you’ll be the face of Lighthouse — building relationships, solving problems, and helping members thrive.
 
 This is more than a teller role. It’s a chance to own the member experience from start to finish, offering personalized solutions and strengthening relationships through needs-based conversations. You’ll support both teller and member service functions, and be empowered to make a difference every day.

What You’ll Do

• Open and maintain personal and business accounts
• Recommend products and services that meet member needs
• Process deposits, withdrawals, payments, wires, and fraud packets
• Prepare and disburse consumer loans within guidelines
• Balance cash drawer/TCR and maintain security standards
• Switch between teller and member service functions as needed
• Deliver exceptional service and build lasting member relationships

Leadership Competencies

• Demonstrate Interpersonal Awareness & Skills

Build trust with members by actively listening, clearly explaining products and services, and collaborating with teammates to ensure smooth transitions between teller and member service functions.

• Embrace Change & Learning

Adapt to evolving member needs and branch priorities, stay open to feedback, and seek opportunities to grow your lending and service skills.

• Utilize Critical & Creative Thinking

Identify ways to improve member experiences, resolve issues efficiently, and offer thoughtful solutions — whether you're processing a loan, handling a transaction, or referring a mortgage opportunity.

• Take Personal Ownership

Own your performance by balancing your drawer accurately, managing time effectively, and taking initiative to strengthen member relationships through proactive service.

What You’ll Bring

• A high school diploma or equivalent
• 2–5 years of experience in teller, cashier, or member/customer service roles
• Previous sales and/or lending experience preferred
• Strong communication skills and a service-first mindset
• Ability to prioritize, stay detail-oriented, and work with diplomacy and tact
• Comfort with Microsoft Office and frequent public interaction

Work Environment

This role is fully onsite in a professional office setting. You’ll be part of a collaborative team that values growth, innovation, and leadership at every level.

Physical Requirements

• Ability to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation)
• Frequent stationary work with computer/office equipment
• Occasional lifting/moving up to 20 pounds

Lighthouse Credit Union is an Equal Opportunity Employer.
 We’re committed to fostering a resilient, forward-thinking organization where every team member is empowered to lead.