Hybrid Retail Property Manager en Kairoi Management LLC

Description

Retail Property Manager

As our retail portfolio continues to grow, we’re seeking an experienced Retail Property Manager to join our team and lead the day-to-day operations of retail spaces in our mixed-use communities. The Retail Property Manager is responsible for ensuring all operational, financial, and legal aspects of the property are well-managed and aligned with ownership expectations. This includes tenant relations, lease compliance, financial oversight, and close collaboration with our internal teams across operations, accounting, and legal.

Job Duties:

Tenant Relations & Communication

• Serve as the main point of contact for retail tenants, promptly addressing questions, requests, and concerns.
• Lead proactive outreach regarding collections, lease violations, and other tenant matters.
• Coordinate with ownership and brokers on new leases, renewals, and tenant improvements.
• Partner with internal teams (operations, accounting, legal) to ensure clear and consistent communication.

Lease & Property Operations

• Review and abstract leases, ensuring execution of all financial and operational terms.
• Ensure properties meet legal, insurance, and regulatory requirements.
• Coordinate repairs and services with onsite teams and vendors.
• Conduct regular property inspections to maintain appearance, safety, and compliance.

Financial Management & Reporting

• Ensure that tenant billing is accurate and includes all base rent adjustments, percentage rent, late fees (when applicable), and recoverables (CAM, taxes, insurance).
• Lead rent collection efforts and manage tenant communications related to delinquent accounts; recommend next steps to ownership when recovery is unlikely.
• Manage annual reconciliations and tenant communications regarding billing changes.
• Prepare annual budgets, forecasts, and monthly ownership reporting.
• Review tenant financial performance and determine overall health of tenant and likelihood of lease renewal.

Team Training

• Ensure onsite teams understand their responsibilities in retail operations and are properly trained.

Requirements

Position Requirements:

·  Bachelor’s degree in Accounting, Finance, Real Estate, or a related field.

·  3+ years of experience in retail property management.

·  Proficiency with RealPage, Yardi, or similar platforms.

· Strong lease administration skills with the ability to abstract and enforce lease terms.

· Experience preparing budgets, forecasts, and reconciliations.

· Highly organized and capable of managing multiple priorities and properties.

· Excellent communication skills and ability to navigate both collaborative and difficult conversations.

· Self-directed, detail-oriented, and reliable with consistent follow-through.