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Hybrid Settlements Specialist en Good Energy

Good Energy · Chippenham, Reino Unido · Hybrid

£25,500.00  -  £29,500.00

Microsoft Office

Microsoft Excel

CRM

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No day will be the same - here are some of the highlights

We’re looking for a Settlements Specialist to work closely with our Account Health, Home and Business teams to support and drive Good Energy’s industry settlement position.
 
You’ll join an expert team who will work closely with our Metering Hub to manage our supplier and shipper operational obligations, including managing day-to-day exceptions and investigating issues with data quality. You’ll build rapport and work closely with our key third parties by supporting ongoing process improvement, automation, and better ways of working.  
 
Responsibilities:
  • Improve RF/R3 performance: Enhance processes for Import and Export electricity customer reads, aiming to meet industry targets.
  • Export: Manage and enhance our existing processes for the customer read journey, ensuring that our Settlement Run performance for both non-half hourly and half hourly sits across both Import and Export portfolios. Ensuring it is improved and maintained within industry target levels for electricity and gas. 
  • Manage Gas Shipper Portfolio: Develop daily management of gas settlement and improve data quality. 
  • Provide Settlements Support: Identify trends and issues impacting settlement performance, offering guidance. 
  • Ensure Industry Compliance: Liaise with third parties and regulators for adherence to principles and practices. 
  • Obtain Customer Readings: Proactively contact customers via email and calls for accurate meter data. 
  • Support Audits: Assist with internal and external audits related to Settlements. 
  • Enhance Team Knowledge: Share expertise on Settlements and operational exceptions. 
  • Update Systems & Billing: Process third-party data to ensure accurate customer billing 

What you'll need to succeed

Join us as a Settlements Specialist if you're passionate about our purpose and embrace daily challenges. You'll work autonomously on key tasks yet seamlessly collaborate within a team. With your sharp attention to detail, you'll drive continuous process improvements, enhancing our collective understanding of settlement for the benefit of both the business and our customers.
 
Essentials:
  • Proven experience in a customer-focused or administration role.
  • Proficient in utilising CRM systems 
  • Knowledge of the Microsoft Office suite of products, including Microsoft excel.
  • You are a quick learner, with a desire to build on your existing knowledge.
  • You are analytical and inquisitive with a natural desire and ability to solve complex problems.  
  • You are a team player with strong collaboration skills.
  • You have exceptional verbal and written communication skills.  
Desirables:
  • Proven background in energy operations or settlements. 
  • Demonstrated ability to improve processes and deliver results, with an interest in leveraging technology for efficiency.

Benefits you can rely on

Great allowances for hybrid working: 
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. 
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. 

📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles. 

🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance. 
 
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.
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