Hybrid IN ASSOCIATE - Games Operations en Sporty group
Sporty group · DELHI, Estados Unidos De América · Hybrid
- Oficina en DELHI
Who We Are
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.
The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company.
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems.
Responsibilities
Gaming Operations
Handling day-to-day backend operations including query resolution, content management, and escalations.
Problem Solving & Analytical Skills
BackOffice Configuration
Promotions Campaign (retention marketing- Email, PUSH), Creations and execution
Analyze the Customer Service processes and help identify areas of performance improvements.
Escalations to the Technology team.
Creating Monthly and weekly reports
Website content management including banners and comments filtering.
Prior experience into betting games
Should be flexible to work in rotational shifts and week offs including public holidays as per business requirement.
Adaptive to ambiguous environment
Requirements
Relevance Experience in monitoring games, campaigns & users
Working knowledge on CRM
Relevant experience in an analyst function preferably in gaming or IT/ E com sector
Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Fluent in written and spoken English.
Strong Microsoft Excel skills/ Google spreadsheet skills
Bachelor’s degree and above in a related subject (science major) would be beneficial.
Preferably Engineers/ postgraduate in tech
