Hybrid Customer Support Specialist, Insurance (contract) Customer Support Specialist, Insurance (contract) with verification
Airbnb · nan, · Hybrid
About the job
Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
The community you will join:
The European Intermediary Customer Support function acts as a valuable connection between Airbnb’s European Insurance Intermediary and its customers. The Customer Support Specialist engages directly with customers, responds to queries and concerns, and provides support to the Senior Customer Support representative(s) in the handling and resolution of complaints.
Duties & Responsibilities
- Liaises directly with customers through various channels
- Identifies and assesses customers’ needs, and provides an appropriate solution
- Advocates for the best interests of customers, and proposes solutions that represent the best possible customer outcome
- Provides support and/or direction to colleagues and Outsource Service Providers on customer support matters requiring referral
- Assists with complaints investigations and finding resolutions
- Escalates complaints or complex queries in line with internal procedures
- Maintains records of consumer interactions in line with business and regulatory requirements
- Carries out other duties as directed by management
- The successful candidate must hold a recognised qualification under the Central Bank of Ireland’s Minimum Competency Code (APA, CIP, ACII, FCII, QFA, LCOI or other).
- A minimum of 3 years experience working in a customer-facing role in an insurance intermediary or insurance contact centre is required.
- A demonstrated knowledge of general insurance products and the insurance sales process is required.
- Experience handling customer complaints is an advantage
- Be proficient in French and English. Additional languages (eg. Spanish) are an advantage
The successful candidate should also have:
- A positive attitude and the ability to positively influence others
- Strong communication skills
- Good proficiency in Microsoft Office and/or Google applications
- Pay Rate - 19 - 24.50 euros/hour **