Hybrid Customer Support Specialist, Insurance (contract) Customer Support Specialist, Insurance (contract) with verification

This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number 05537535.

Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The community you will join:

The European Intermediary Customer Support function acts as a valuable connection between Airbnb’s European Insurance Intermediary and its customers. The Customer Support Specialist engages directly with customers, responds to queries and concerns, and provides support to the Senior Customer Support representative(s) in the handling and resolution of complaints.

Duties & Responsibilities

• Liaises directly with customers through various channels
• Identifies and assesses customers’ needs, and provides an appropriate solution
• Advocates for the best interests of customers, and proposes solutions that represent the best possible customer outcome
• Provides support and/or direction to colleagues and Outsource Service Providers on customer support matters requiring referral
• Assists with complaints investigations and finding resolutions
• Escalates complaints or complex queries in line with internal procedures
• Maintains records of consumer interactions in line with business and regulatory requirements
• Carries out other duties as directed by management
  
  

Requirements & Qualifications

• The successful candidate must hold a recognised qualification under the Central Bank of Ireland’s Minimum Competency Code (APA, CIP, ACII, FCII, QFA, LCOI or other).
• A minimum of 3 years experience working in a customer-facing role in an insurance intermediary or insurance contact centre is required.
• A demonstrated knowledge of general insurance products and the insurance sales process is required.
• Experience handling customer complaints is an advantage
• Be proficient in French and English. Additional languages (eg. Spanish) are an advantage
  
  

The Central Bank of Ireland’s Fitness and Probity Standards are applicable to this role and the successful candidate will be mandated to comply.

The successful candidate should also have:

• A positive attitude and the ability to positively influence others
• Strong communication skills
• Good proficiency in Microsoft Office and/or Google applications
  
  

Degree or 2+ Years of experience in customer service required

• Pay Rate - 19 - 24.50 euros/hour **
  
  

Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.