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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between world-class talent and industry-leading global enterprises. We pride ourselves on delivering bespoke career opportunities within the vibrant Customer Support Services sector, ensuring our candidates find long-term professional success.

Job Overview

We are currently seeking a highly motivated professional for our Dutch Speaking Solutions Consultant position in Bulgaria. This unique role in the Customer Support Services industry allows you to leverage your linguistic skills to provide top-tier assistance, making it one of the most sought-after Dutch-speaking jobs currently available in Eastern Europe.

Key Responsibilities

• Provide expert, high-quality resolution to customer inquiries via phone, email, and live chat.
• Maintain a deep understanding of service policies to provide accurate solutions within the Customer Support Services sector.
• Build and nurture positive relationships with Dutch-speaking clients by delivering professional and empathetic support.
• Document all interactions accurately within the internal database to ensure seamless service continuity.
• Collaborate with international teams to enhance the overall customer journey and service standards.
• Consistently meet individual and team performance metrics to maximize client satisfaction.
• Proactively identify and report recurring technical or service issues to management.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to communicate within our global corporate environment.
• Previous experience in the Customer Support Services industry is considered a significant asset.
• Exceptional problem-solving skills and a solution-oriented mindset.
• Willingness to relocate for this exciting Dutch Speaking Solutions Consultant position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary with a transparent career progression path.
• Fully Paid Training to ensure your success in the role.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new life in Bulgaria.
• Attractive Monthly Performance Bonus schemes.
• Access to exclusive jobs in Bulgaria within a dynamic and international community.
• And Much More...

Life in Bulgaria

Bulgaria offers an incredible lifestyle characterized by a unique blend of historical charm and modern urban development. Sofia, the capital, is a vibrant hub for expatriates, boasting mild weather, stunning mountain views, and a thriving social scene. Choosing one of our jobs in Bulgaria means joining a fast-growing international community where the cost of living is affordable, allowing for a superior quality of life.

With our all-inclusive relocation package, you can embrace the rich culture, world-class dining, and friendly atmosphere of Bulgaria with complete peace of mind. Experience why more professionals are choosing to pursue their careers in Bulgaria and join our successful team today.

How to Apply

If you are ready to take the next step in your career with this Dutch Speaking Solutions Consultant position in Bulgaria, we would love to hear from you. Please click 'Apply Now' to submit your application to Mercier Consultancy Group. We look forward to helping you start your next professional chapter.