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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European BPO and recruitment solutions. We specialize in connecting world-class talent with global organizations, ensuring career growth and professional excellence within the customer support services industry.

Job Overview

We are currently seeking ambitious professionals for the Italian Speaking Customer Care Experts position in Greece. This is a unique opportunity to join one of the top Italian-speaking jobs in Europe, where you will provide high-level assistance to global clients while enjoying the vibrant lifestyle that only jobs in Greece can offer.

Key Responsibilities

• Deliver exceptional customer support services via phone, email, and chat for an Italian-speaking customer base.
• Resolve customer inquiries professionally while upholding the brand identity of our partners.
• Maintain high levels of customer satisfaction through active listening and effective problem-solving.
• Collaborate with internal teams to ensure accurate documentation and feedback cycles in the customer support services sector.
• Stay updated on product information and service updates to provide precise, real-time guidance.
• Contribute to a positive team environment while striving to hit daily performance and quality targets.
• Ensure all interactions comply with company security policies and data protection standards.

Requirements

• Native or fluent Italian (spoken and written) skills are essential for this role.
• Valid EU passport (mandatory for employment in Greece).
• Strong proficiency in English to communicate within our multicultural office environment.
• Previous experience in the customer support services industry is considered a significant asset.
• Excellent interpersonal skills and a natural ability to connect with customers.
• Computer literacy and technical aptitude for working with CRM software.

Benefits

What We Offer

• Competitive Monthly Salary plus 13th and 14th salary bonuses per year.
• Monthly Performance Bonus based on your commitment to excellence.
• Fully Paid Relocation Package, including flight tickets, transfer, and initial hotel accommodation in Athens.
• Fully Paid Training programs to ensure your success in the customer support services industry.
• Comprehensive health insurance coverage and additional employee benefits.
• Professional growth opportunities within a fast-paced, multinational team.
• And Much More...

Life in Greece

Living and working in Greece offers an unparalleled experience, blending ancient history with a modern, cosmopolitan lifestyle. When you secure one of our Italian-speaking jobs, you gain access to the glorious Mediterranean sun, beautiful beaches, and a vibrant social scene that makes Greece a top destination for expatriates. The culture in Greece is famously welcoming, offering a perfect balance between a demanding career and a high quality of life.

Beyond the professional benefits, the relocation package makes your transition to Greece seamless and stress-free. Whether you are enjoying world-renowned culinary experiences or exploring the historic sites of Athens, your life in Greece will be nothing short of extraordinary. Join our team today and discover why so many professionals are choosing to advance their careers with Italian Speaking Customer Care Experts positions in Greece.

How to Apply

Are you ready to take the next step in your professional journey with Mercier Consultancy Group? If you possess the required skills and are excited about a new challenge in Athens, please click the "Apply Now" button below to submit your application. We look forward to reviewing your profile and helping you join the best Italian Speaking Customer Care Experts team in the industry.