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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. We specialize in sourcing multilingual professionals for high-growth sectors, ensuring a seamless career transition and long-term professional success.

Job Overview

We are looking for passionate individuals to join our team as French Speaking Video Streaming Customer Experts. This unique French Speaking Video Streaming Customer Experts position in Greece offers you the chance to support a global leader in the entertainment industry while enjoying the vibrant lifestyle of the Mediterranean.

Key Responsibilities

• Provide high-level technical and account support for subscribers of a premier streaming platform.
• Resolve streaming quality issues, billing inquiries, and subscription management queries in French.
• Act as a brand ambassador, ensuring a premium user experience for all streaming platform customers.
• Troubleshoot playback errors across various devices, including Smart TVs, mobile, and tablets.
• Maintain comprehensive knowledge of the latest platform content releases and feature updates.
• Collaborate with international teams to escalate complex technical feedback to improve service reliability.
• Maintain a high standard of customer satisfaction through empathetic and professional communication.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong passion for the streaming platforms industry and digital media.
• Excellent communication skills and a customer-centric mindset.
• Availability to work in a fast-paced, high-performance remote environment.
• Proficiency in basic troubleshooting and interest in technology.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salaries per year.
• Fully Paid Training on streaming platforms technology.
• Private Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation).
• Monthly Performance Bonus linked to service quality.
• A gateway to one of the most exciting French-speaking jobs in the international market.
• Professional growth opportunities within a supportive, multicultural work environment.

Life in Greece

Embarking on one of our Jobs in Greece provides you with an unmatched quality of life, defined by 300 days of sunshine, stunning ancient landmarks, and a world-renowned culture. Choosing to live in Greece allows you to balance a demanding career with a relaxed, Mediterranean lifestyle that promotes overall well-being.

With our all-inclusive relocation support, you can settle into life in Greece with ease, enjoying world-class cuisine and a welcoming local community. Secure your future with these premier French-speaking jobs and discover why Greece is the top destination for international professionals seeking a change of pace.

How to Apply

If you are ready to advance your career as a French Speaking Video Streaming Customer Expert in one of Europe’s most vibrant countries, we invite you to apply now. Join our team at Mercier Consultancy Group and take the next step in your professional journey. We look forward to reviewing your application!