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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We take pride in facilitating life-changing career moves, specializing in high-demand roles like this Italian Speaking Solutions Consultant position in Bulgaria.

Job Overview

We are seeking a dynamic professional to join a leading enterprise within the Customer Support Services sector in the heart of Sofia. This Italian Speaking Solutions Consultant position in Bulgaria offers a unique opportunity to provide premium technical and service-oriented support while building an international career in one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Provide high-quality technical and functional support to Italian-speaking clients within the Customer Support Services industry.
• Analyze complex user inquiries and provide effective solutions to ensure total client satisfaction.
• Maintain comprehensive documentation of interactions and resolutions within the CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex service-related issues.
• Achieve individual and team-based KPIs, consistently meeting service level agreements (SLAs).
• Proactively contribute to the improvement of internal service processes and knowledge base content.
• Participate in ongoing training sessions to stay updated on product specifications and industry standards.

Requirements

• Native or fluent Italian (spoken and written) is essential for this role.
• Valid EU passport or work permit for Bulgaria is required.
• Strong proficiency in English to collaborate with an international team.
• Previous experience in the Customer Support Services industry or a client-facing role is highly preferred.
• Excellent communication and problem-solving skills with a service-oriented mindset.
• Adaptability and a desire to excel in professional Italian-speaking jobs abroad.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on products and industry-specific software
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Attractive Monthly Performance Bonus
• Exciting career growth opportunities within a global company
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria means stepping into a country with a rich historical legacy, stunning mountain landscapes, and a surprisingly Mediterranean climate. Sofia, the capital, is an energetic city that perfectly blends ancient architecture with a modern, cosmopolitan lifestyle, making it a favorite for professionals seeking Italian-speaking jobs abroad.

With a very low cost of living and a high quality of life, Bulgaria provides an excellent environment for expatriates. From world-class dining to a vibrant social scene, living in Bulgaria offers an incredible experience for those ready for their next chapter. Start your journey with us today and discover why so many professionals are choosing to build their careers in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Italian-speaking jobs in Europe, we encourage you to Apply Now! Our team at Mercier Consultancy Group is eager to review your application and discuss how we can support your relocation to Sofia.

Sincerely, the Recruitment Team at Mercier Consultancy Group.