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Croatian Reservations Agent Booking.com - Free Accommodation - Work in Greece

Mercier Consultancy Group Germany · Remote

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Description

Mercier Consultancy Group is seeking a Croatian Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.


Key Responsibilities

  • Assist Croatian-speaking customers with accommodation bookings through phone, email, and chat.
  • Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
  • Manage booking amendments, cancellations, and special requests efficiently.
  • Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
  • Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
  • Collaborate with team members to achieve high standards of customer service and satisfaction.

Requirements

  • Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
  • Experience in reservations, customer service, or the hospitality industry is preferred.
  • Excellent communication and interpersonal skills with a customer-focused attitude.
  • Ability to work well under pressure and handle challenging situations.
  • Willingness to relocate and work in Greece; free accommodation is provided as part of the package.
  • Self-motivated and able to work independently and collaboratively within a team.

Benefits

  1. Competitive Monthly
  2. Fully Paid Relocation Package
  3. Monthly Performance Bonus
  4. Fully Paid Training
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...