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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading corporations across Europe. As we continue to expand our reach, we remain the top partner for professionals seeking high-growth jobs in Bulgaria and beyond.

Job Overview

We are currently seeking a dynamic professional to join our team in an on-site Czech Speaking Support Specialist position in Bulgaria. This role is perfect for a communicator passionate about the customer support services industry, offering a unique opportunity to thrive in a vibrant international hub.

Key Responsibilities

• Deliver exceptional customer support services to Czech-speaking clients via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of client satisfaction within the customer support services sector.
• Maintain detailed records of interactions to uphold the highest quality standards expected of our top-tier clients.
• Collaborate with cross-functional teams to identify and address recurring user issues effectively.
• Adapt to evolving product knowledge to provide accurate and efficient technical or service-related guidance.
• Contribute to the team’s overall success by meeting and exceeding performance targets for all Czech-speaking jobs.

Requirements

• Native or fluent Czech (spoken and written).
• Valid EU passport (mandatory).
• Proven experience or a strong interest in the customer support services industry.
• Excellent interpersonal skills and a problem-solving mindset suited for high-stakes Czech-speaking jobs.
• Ability to relocate for this permanent on-site role in Sofia, Bulgaria.
• Professional proficiency in English for internal reporting and team collaboration.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Sofia, Bulgaria, is a rapidly developing European capital that blends rich historical heritage with a modern, fast-paced professional atmosphere. Choosing one of our many jobs in Bulgaria allows you to enjoy a Mediterranean-adjacent climate, a low cost of living, and a vibrant social scene that welcomes international professionals with open arms.

Relocating to Bulgaria offers an unparalleled quality of life, featuring world-class dining, bustling cafes, and breathtaking mountain ranges just minutes from the city center. Whether you are looking to advance your career in customer support services or seeking a new cultural experience, Bulgaria is the ideal destination for your next chapter.

How to Apply

If you are ready to elevate your career and take on a new Czech Speaking Support Specialist position in Bulgaria, we would love to hear from you. Click 'Apply Now' to submit your application and a consultant from Mercier Consultancy Group will reach out to discuss your future. We look forward to working with you.