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Description

Patrique Mercier Recruitment FR is thrilled to announce an opening for a German Speaking Customer Service Representative in the aviation industry. This role offers a unique opportunity to support customers in a dynamic sector, ensuring they receive timely and effective assistance related to their travel needs.

Responsibilities

• Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with flight bookings, modifications, cancellations, and travel inquiries.
• Handle customer complaints and provide suitable solutions to enhance their travel experience.
• Collaborate with internal teams to address complex customer issues and ensure a high level of service.
• Stay informed about airline policies, procedures, and promotions to assist customers efficiently.
• Document all customer interactions thoroughly, maintaining accurate records for quality improvement.
• Foster positive relationships with customers to encourage loyalty and repeat business.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer service, preferably within the aviation or travel industry.
• Strong communication skills and a customer-oriented attitude.
• Ability to manage stressful situations effectively and provide empathetic support.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Willingness to work flexible hours, including weekends and public holidays, as needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks