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Manager (Shift Manager) - CSOC - New York, NY

Con Edison · New York, United States Of America · Onsite

$105,000.00  -  $150,000.00

  • Professional
  • Office in New York
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Job Description



ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Minimum Salary
$105,000.00
Maximum Salary
$150,000.00

Job Description
The Shift Manager will lead daytoday operations for the CSOC shift team, ensuring highquality monitoring, timely incident response, and clear communications with cybersecurity stakeholders. You'll supervise analysts, maintain operational readiness, and drive continuous improvements to analysis processes.Top 3 impacts you'll own:Ensure timely identification, escalation, and containment of security incidents to minimize risk to business operations and network infrastructure.Maintain shift-level situational awareness and produce accurate, actionable reporting (Daily Reports, Metrics, Advisories) for leadership and peers.Improve CSOC effectiveness through quality control, playbook updates, and process improvements.
Responsibilities
Core Responsibilities
Ensure that the CSOC analysts provide 24x7x365 monitoring and response to cyber events, and ensures any requirements and SLAs are met daily.
Maintain ticket and investigation quality control and oversight for all functions for the CSOC shift.
Ensure continuity of operations, coordinate shift turnover information, and conduct appropriate briefings to provide all updates, assignments, training, and uniform compliance.
Ensure proper escalation, briefings, and communication of cyber events between CSOC analysts and to leadership as required.
Support the development, revision, maintenance, and implementation of CSOC processes, protocols, systems, and metrics.
Liaison with SMEs, business groups, the Network Operations Center, and external entities to inquire for information, escalate alerts, and facilitate communication.
Coordinate with other sections in Information Security as needed to support projects, disseminate information, and implement processes supported by the CSOC.
Directly assist in assessing, developing, maturing, and training the capabilities of the CSOC, this includes the maturation of people, processes, and technology.

        

    Job Category

    Operations

    Minimum Education Required

    High School/GED

    City*

    New York

    Additional Qualifications/Responsibilities

    Qualifications
    Required Education/Experience
    Bachelor's Degree and Minimum three (3) years of experience in IT or relevant field or
    Associate's Degree and Minimum five (5) years of experience in IT or relevant field or
    High School Diploma/GED and 2 Years in Field Ops planner title and 7 years' work experience.
    Preferred Education/Experience
    Bachelor's Degree preferably in Computer Science, cybersecurity, IT, or related degree.
    Relevant Work Experience
    Previous cybersecurity experience required.
    Knowledge of Splunk preferred.
    Good understanding of industry standard policy, processes and procedures covering incident, problem and change management is preferred.
    Previous experience in a NOC, Control Center, or CSOC environment is preferred.
    Expertise in cybersecurity incident response or related field, preferred.
    Skills and Abilities
    Strong verbal communication and listening skills
    Ability to lead/manage others
    Possesses flexibility to work in a fast paced, dynamic environment
    Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
    Licenses and Certifications
    Driver's License Required
    Physical Demands
    Ability to push, pull, and lift up to 25 pounds
    Sit or stand to answer a phone for the duration of the workday
    Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
    Ability to read small print and symbols
    Work rotating shifts, including nights, midnights, weekends and holidays
    Additional Physical Demands
    The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

    State*

    New York