hesperia Work Opportunities ∙ Page 1

Collision Repair Compliance Insurance Coordinator

$70k-$80k Annually

Depending on Experience

** West Coast Residency Required **

PRIMARY OBJECTIVES/JOB SUMMARY

The Collision Repair Compliance Coordinator will play a critical role in ensuring Classic Collision operates within legal and direct repair partner standards set forth in the guidelines internally and within carrier account expectations. This role requires a keen eye for details, a solid understanding of legal regulations and company policies, and the ability to work cross functionally with various departments. 

Note:  Critical features of this position are described under the heading below.  They may be subject to change at any time due to reasonable accommodations or managements’ rights to reassign duties and responsibilities of this job at any time.

ESSENTIAL RESPONSIBLITIES/JOB FUNCTION –Other duties may be assigned as necessary.

• Maintain compliance programs that ensure Classic Collision meets all regulatory, insurance carrier, and OE standards.
• Monitor and audit company procedures and practices to ensure estimate compliance.
• Assist director in review and distribution of compliance reports to internal stakeholders.
• Collaborate with different departments and directly with locations to foster a culture of compliance, quality, and accuracy.
• Identify and address any infractions in a timely and effective manner with management and stakeholders as needed.
• Train and guide staff on repair procedures and policies ensuring everyone is informed and updated while working to eliminate leakage and errors.
• Identify areas for Gross Profit improvement through estimate review and analysis.
• Evaluate any related compliance issues or potential threats.
• Foster strong relationships with regulatory bodies.
• Back business development to execute any improvement plans and secure market leadership buy-in to resolve performance gaps.
• Responsible for following standard procedures and processes for the Central Review Team
• Stay current with changes in industry regulations and best practices.
• Experience in completing end-to-end compliance testing activities.

SKILLS/REQUIREMENTS

• Strong estimating and repair procedure experience.
• Efficient knowledge in OE requirements and Direct Repair Program guidelines.
• Experienced knowledge of repair center operations and processes as well as insurance claims management.
• Show an understanding of the challenges facing the industry at present and illustrate a knowledge of the operational attention to detail.
• Ability to travel up to 30%, which includes some overnight travel.
• Must have valid driver's license and be eligible for insurance coverage.
• Minimum 3 years estimating experience.
• Proficient knowledge of CCC One and Mitchell estimating platforms and CCC One management system
• Adept in Microsoft Office, including Word, Excel, Outlook and PPT.
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively and present before groups of customers or employees of organization.

BEHAVIORS/COMPETENCIES

• Integrity
  • Respect and accountability at every level and every interaction.
• Customer Service
  • Provide the highest level of customer service while building customer satisfaction and retention.
• Innovation
  • Develops and displays innovative approaches and ideas to our business
• Teamwork
  • Contributes to building a positive team spirit.
  • Supports everyone’s efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Frequently required to stand.

• Frequently required to walk.
• Occasionally required to sit.
• Frequently required to use hands and fingers.
• Frequently required climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually required to lift/push weights up to 50 pounds.

*** This job description should not be considered to imply that these requirements are the exclusive standards of the position. Associate is expected to follow any other instructions and perform any other related duties as may be required by the manager.