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Operations Manager - Customer Experience

Serenity Mental Health Centers · Denver, United States Of America · On-site

  • Office in Denver
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Description

Operations Manager – Customer Experience 

Location: Cherry Creek, CO
Employment Type: Full-Time 
Compensation: $90,000+ annually  

 

Overview 

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything. 

This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. 

No industry-specific experience required. We provide full training. 

 

What You’ll Do 

  • Own daily operations in a customer-facing, high-volume environment  
  • Lead, coach, and develop a team while driving accountability to performance standards and KPIs  
  • Ensure every customer interaction is professional, efficient, and high-quality  
  • Oversee scheduling, staffing, and workflow management to maintain smooth operations  
  • Track, analyze, and improve key performance metrics related to service, productivity, and overall experience  
  • Identify operational gaps and implement process improvements  
  • Step in as needed to support the team and maintain service levels  

 

What This Role Feels Like 

  • Fast-moving environment where priorities shift and strong leadership is critical  
  • A balance of people leadership and operational execution  
  • High standards — you’ll be measured on team performance and consistency  
  • A role where you are actively involved, coaching in real time, and driving results daily  

 

What We’re Looking For 

  • 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments  
  • Proven ability to manage team performance, metrics, and day-to-day operations  
  • Strong communication skills with the ability to coach, problem-solve, and lead effectively  
  • Comfortable working in a structured, process-driven environment  
  • Highly organized with the ability to manage multiple priorities simultaneously  

 

Preferred Background 

  • Hospitality, restaurant, or hotel leadership  
  • Retail or service environments with high standards and performance expectations  
  • Experience with scheduling systems, staffing, or workflow coordination  
  • Background in customer experience or relationship-driven environments  

 

About You 

You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. 

You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level. 

 

Training & Requirements 

  • No clinical or industry-specific experience required — full training provided  
  • Ability to work on-site in a structured, fast-paced environment  
  • Comfortable managing schedules, workflows, and performance expectations  

 

Compensation & Benefits 

  • $90,000+ base salary  
  • Health, dental, and vision coverage (90% employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays  
  • Ongoing leadership development and advancement opportunities  

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.  

In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $90,000+$120,000 annually.