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IT Support Engineer L3 - Brussels - ASAP Start - Freelance / CDI

act digital · Brussels, Belgium · Hybrid

  • Professional
  • Office in Brussels
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Company Description:

Job Title: Workstation Engineer – Service (3rd Line Support)

Location: Brussels (Schaarbeek)

Telework: Hybrid – 2 days/week on-site presence required

Mission Overview:

Join a dynamic project within a leading European energy transmission group committed to building a sustainable, green, and reliable energy infrastructure. You’ll work alongside internal staff and contingent workers to support the digital backbone of this transformation.

Role Summary:

As a Back Office Client Team Member, you will:

  • Provide 3rd line support for client-side applications and operating systems.
  • Troubleshoot and resolve escalated issues from helpdesk and 2nd line support.
  • Participate in scripting, packaging, and distribution of internally developed and commercial software on the Wintel platform.
  • Collaborate with external vendors to resolve technical issues (e.g., licensing problems).

You’ll be part of a team of 10 professionals focused on delivering high-quality support and innovation.

Job Description:

Key Responsibilities:

  • Analyze and resolve complex OS/application-level issues.
  • Package and script software installations (silent/unattended setups).
  • Maintain and distribute software using tools like SCCM.
  • Document solutions and maintain technical records.
  • Communicate effectively with internal teams and external partners.
Qualifications:

Required Skills & Experience:

  • Languages: Fluent in English and either French or Dutch. German is a plus.
  • Experience: ~5 years in a similar role (10 years preferred).
  • Technical Expertise:
    • Windows 10/11 in secure client/server environments
    • Microsoft Office and commonly used enterprise software
    • Client hardware (desktops, laptops, smartphones, printers)
    • Controlled software distribution (SCCM preferred)
    • Troubleshooting at OS and application level

Nice-to-Have Skills:

  • Active Directory / Group Policies
  • Microsoft WINPE, MDT, Windows AIK
  • Intune experience
  • Scripting: VBScript, DOS Batch, PowerShell
  • Packaging tools and silent setup customization

Soft Skills:

  • Professional and customer-oriented
  • Strong communicator and team player
  • Detail-oriented and self-critical
  • Analytical problem solver
  • Skilled in documentation

Additional Information:

  • Work Authorization: Non-EU candidates must have a valid Belgian work and residence permit.
  • Contracting Conditions: Local purchasing terms apply depending on the contracting entity. Flexibility in PO location (Belgium or Germany) must be maintained.
Additional Information:

All your information will be kept confidential according to EEO guidelines.