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Administrative Assistant - Nutrition Counseling

Momsmeals · Ankeny, United States Of America · Remote

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Description

Provide operational and clerical support to the Nutrition Counseling Program to improve efficiency and allow clinicians to focus on member care. Responsibilities include session preparation, documentation management, CRM/Healthie updates, inbound call handling, and workflow troubleshooting. Ideal candidates are detail-oriented, adaptable, and tech-savvy.

Hourly Wage: $17.25-23.32/hour

Position Responsibilities may include, but not limited to

  • Review upcoming sessions in CRM; confirm session type, member eligibility, and documentation completeness
  • Create/update member profiles in Healthie and link to calendars
  • Audit data quality and correct errors per naming conventions
  • Save PDFs and notes using standardized naming conventions.
  • Schedule follow-ups and ensure next steps are documented.
  • Upload paperwork into CRM, Healthie, or CareLink; run completion checks
  • Handle inbound calls from members for assessments or follow-ups
  • Provide non-clinical program information; route calls to appropriate RD
  • Reduce call attempts to improve completion rates and satisfaction
  • Monitor shared inboxes, call queues, and system alerts
  • Identify and escalate workflow issues or missing data
  • Assist with pilot testing of new tools and maintain logs/trackers
  • Support leadership with workflow optimization, documentation clean-up, audits, member mailings, and simple reporting

    • Required Skills and Experience

  • High school diploma
  • 2+ years administrative, customer service, or healthcare support experience
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities
  • Proficiency with technology platforms (CRM, EMR/EHR, call center software)
  • Excellent verbal and written communication skills

    • Preferred Skills and Experience

  • Associate's degree
  • Experience supporting clinical, nutrition, or wellness teams
  • Familiarity with nutrition terminology and chronic disease concepts
  • Experience with Salesforce, Healthie, CareLink, NICE, or similar systems
  • Telehealth or call center experience; bilingual (Spanish/English)

    • Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus