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Description

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join a growing team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals fluent in German who are looking to develop their career in customer service within a supportive and dynamic environment.

Responsibilities

• Provide excellent customer service to German-speaking customers via phone, email, and chat.
• Handle inquiries related to products, orders, returns, and general support efficiently and professionally.
• Resolve customer issues and complaints with a focus on customer satisfaction.
• Maintain accurate records of customer interactions and update the CRM database.
• Stay knowledgeable about company products and services to provide accurate information.
• Collaborate with internal teams to enhance the overall customer experience.
• Participate in ongoing training to improve service skills and product knowledge.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably in a similar industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in using customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Willingness to relocate to Sofia, with relocation expenses fully covered by the company.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live