Exponent – Ace your tech interviews with mock sessions and expert coaches from top companies.
Sponsored by Exponent- Provide timely and professional 1st and 2nd line technical support, both remotely and onsite.
- Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination.
- Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive).
- Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads).
- Support device enrolment and compliance using Microsoft Intune and Microsoft Entra (Azure AD).
- Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution.
- Assist the Service Delivery Manager with third-party contract negotiations to maintain efficient vendor relationships.
- Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal.
- Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements.
- Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues.
- Support mobile device management initiatives and provide end-user training as required.
- Ensure all IT processes comply with internal policies and industry standards.
- Assist in the implementation and rollout of new technology solutions.
