Hybrid UX Designer (Product), Digital Economy Products (DEP) at GovTech

[What the role is]

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

Digital transformation within the public sector is at the heart of what GovTech does. We harness the best info-communications technologies to make a difference to the everyday lives of people in Singapore.

As a Product Designer in Workpass Integrated System (WINS) design team, you will drive design excellence and ensure the highest quality of user experience across our digital products. Your expertise will shape design solutions that meet user needs and business objectives, fostering a culture of collaboration and continuous improvement in design practices.

Your responsibilities will include: 

• Lead the end-to-end product design process — from discovering problems and proposing solutions to delivering final designs and supporting product launches. Prioritise design efforts based on business goals and user needs.

• Propose your planning and UX approach to cross-functional teams, effectively communicating your rationale and methodology. Define and track success metrics for design solutions.

• Conduct workshops and co-creation sessions with business users and stakeholders. Delve into business operations and identify opportunities where technology can enhance service journeys. Connect the dots between business challenges, user needs, and technological advancements.

• Use various user research methods including live data analytics, usability testing, user surveys, and in-depth interviews to gather insights. Use this data to continually refine and enhance the end-to-end experience.

• Rapidly create and iterate on ideas using user flows and mock-ups based on research insights. Present design solutions backed by research to continually enhance user interactions.

• Establish and maintain design guidelines to ensure consistent quality across products. Regularly review and update these standards, ensuring they incorporate principles of accessibility and inclusive design.

• Work closely with the Design System (DS) team to maintain and enhance our design system. Oversee all aspects of its usage, including guidelines, updates, and application across products.

• Develop and maintain strong relationships with cross-functional product teams. Foster an environment of collaboration and mutual respect, and encourage a culture of feedback and continuous improvement.

• Contribute to team growth by mentoring and sharing knowledge across the organisation.

[What we are looking for]

• Degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, Business, or related disciplines.

• Demonstrated experience working on at least 2 different products.

• Ability to work collaboratively in cross-functional teams and skilled in stakeholder management.

• Excellent problem-framing, presentation, and communication skills.

• Expertise with popular design tools and software such as Figma, Maze, Dovetail, Notion, and AI tools for design.

• Previous experience working in the agency product, with legacy systems or complex domains will be considered an advantage.

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