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Sponsored by BlinkistExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Engagement Manager
Introduction to the team:
Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. As a key member of the technical project team, you will drive increasingly complex initiatives that require cross-functional coordination. You’ll act as the last tier of escalation, resolving high-impact issues and supporting partner integrations while collaborating with multiple internal stakeholders.
In this role, you will:
Leading end-to-end configurations and setups for strategic airline carriers (Direct Connects, Point of Sale, Private Label Solutions).
Acting as a functional specialist for connectivity transactions and Expedia Group (EG) APIs.
Troubleshooting and resolving high-priority technical issues using tools like Kibana, Splunk, and SQL.
Collaborating closely with Integration Engineers, Product Managers, and Partner Solutions teams to resolve technical challenges during API adoption.
Testing and validating partner performance, identifying root causes, and proposing enhancements.
Providing partners with best practices to ensure successful integrations.
Managing technical inquiries and documenting procedures for knowledge sharing.
Championing process improvements, tooling enhancements, and automation initiatives to reduce time-to-live and cost-to-service.
Coordinating cross-team initiatives, ensuring alignment with business goals and stakeholder expectations.
Monitoring risks and contributing to mitigation planning.
Communicating effectively across technical and non-technical stakeholders through clear, concise written and verbal updates.
Supporting product development and process improvements across the organization by gathering and analyzing functional feedback.
Experience and qualifications:
4–6 years of experience in a technical or integration support role.
Background in engineering, computer science, or a related technical/quantitative field
Proficiency in SQL and Excel for data analysis and reporting.
Key Skills:
Experience with tools such as Kibana, Postman, and Splunk.
Good understanding of APIs (REST), system integration, and internet protocols.
Ability to read and interpret XML and JSON messages
Competencies:
Strong troubleshooting and investigative skills.
Clear and effective communication across technical and non-technical teams.
Attention to detail and critical thinking are required in resolving complex issues.
Nice to have:
Experience with Salesforce and GraphQL.
Familiarity with monitoring connectivity or partner escalations.
Previous experience in the travel or B2B tech industry.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Apply Now
