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Job Details
Job Purpose
We are seeking a skilled IT Service Desk Technician to join our team.
The ideal candidate will be responsible for providing first-level technical support and assistance to our end users (employees and clients).
This role requires excellent problem-solving skills, a strong understanding of IT systems, strong analytical skills, solid understanding of IT systems and processes, and the ability to communicate effectively with users at all levels.
Key Responsibilities:
Serve as the first point of contact for all IT-related inquiries and issues.
Provide first-level technical support to end-users via ServiceNow ticketing system, phone, email, and teams chat.
Log, manage, and prioritize service desk tickets to ensure timely resolution.
Troubleshoot and resolve basic hardware and software issues.
Assist with password resets, account unlocks, and other routine IT tasks.
Escalate complex issues to higher-level support teams as necessary.
Maintain accurate documentation of issues and resolutions.
Provide excellent customer service and ensure user satisfaction.
Collaborate with other IT team members to improve support processes.
Stay updated with the latest IT trends and technologies.
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Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field.
2+ years of experience in an IT support role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with network protocols and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Certification in ITIL or CompTIA A+ is a plus.
Required Certifications:
CompTIA A+: This certification covers essential IT skills and is ideal for entry-level IT support roles 1.
ITIL Foundation: This certification provides a basic understanding of IT Service Management (ITSM) and is widely recognized in the industry
Shift Timings and Work Hours:
Shift Timings: Rotational shifts including morning, evening, and night shifts.
Work Hours: 8-hour shifts with a 1-hour break, totaling 9 hours per shift.
Availability: Must be available to work weekends and holidays as needed.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: PharmaLex India Private LimitedEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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