Hybrid Director, Field Distribution at The Auto Club Group

Exempt/Non Exempt:

A DAY IN THE LIFE of a Director 

Drive the achievement of sales and service goals across all ACG product lines and agent channels within an assigned geography.  Agent channels include Captive Agent (CA), Entrepreneurial Agent (EA) and Independent Agent (IA).   

• Ensure the attainment of assigned agency, product, membership, operational and customer satisfaction objectives.   

• Develop, implement and oversee medium-term (1-3 years) distribution strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations.   

• Create and direct the execution of business plans designed to grow, protect and diversify relationships with current and potential customers.   

• Participate in and/or support corporate-wide initiatives. 

• Monitor the competitive landscape in order to forecast growth opportunities and/or challenges; identifying innovative means to address issues and leverage opportunities for advancement 

• Implement continuous process improvement/optimization initiatives to ensure efficient operations 

• Instill and maintain a culture that instills trust and encourages leaders and front-line employees to make decisions that are in the best interest of ACG and its customers/members 

• Build effective teams by motivating sales leaders, agents and branch staff to achieve high levels of performance, meet revenue goals and contribute to the overall growth of ACG and the AAA brand   

• Develop and align plans to manage multiple complex competing interests 

• Serve as the liaison with enterprise marketing, recruiting, and training divisions to guarantee adequate support of sales and service personnel, EAs and IAs 

• Ensure key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally 

• Collaborate with peers/sharing best practices to ensure the utilization of uniform, highly-efficient processes across the corporate footprint  

• Cultivate positive business and community relationships and networks within assigned geography, state and across the corporate footprint 

• Maintain compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations 

What it’s like to work for The Auto Club Group: 

• Serve our members by making their satisfaction our highest priority  

• Do what’s right by sustaining an open, honest and ethical work environment  

• Lead in everything we do by offering best-in-class products, benefits and services  

• ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable 

HOW WE REWARD OUR EMPLOYEES 

A competitive annual salary between $131,955.20 to $205,275.20 

ACG offers excellent and comprehensive benefits packages: 

• Medical, dental and vision benefits 

• 401k Match 

• Paid parental leave and adoption assistance  

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays 

• Paid volunteer day annually 

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities 

• AAA Membership  

• Discounts, perks, and rewards and much more 

WE ARE LOOKING FOR CANDIDATES WHO 

Required Qualifications:  

• Valid driver’s license – with satisfactory MVR 

• Currently hold or able to attain and maintain appropriate State Property & Casualty Insurance  licenses within timeframe designated by ACG leadership 

• May be required to attain appropriate State Life Insurance Sales licenses within timeframe designated by ACG leadership 

• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products 

Education 

• High School Diploma or equivalent 

Work experience 

• Five years of successful experience managing a comprehensive multi-location and/or multi-distribution channel business to include some or all of the following: 

• Successful development of local insurance sales markets 

• Determining and assigning sales, revenue, customer satisfaction, agent retention and operational goals for locations under multiple channels or one channel within assigned geography 

• Proven track record of developing and implementing annual sales and operational strategies necessary to exceed annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives) 

• Demonstrating effective issue identification and resolution techniques 

• Managing branch operations, annual budgets and expenses 

• Implementing successful workforce management structures/resource allocation 

• Extensive leadership experience to include performance managing, leading, coaching/ mentoring resolving issues associated with assigned personnel/agents 

• Motivating and enabling employees and sales agents to successfully meet objectives and goals 

• Handling customer appeasements and ensuring high levels of customer satisfaction 

Successful candidates will possess:  

Knowledge of: 

• Multi-agency insurance sales channels, such as CAs, IAs and EAs 

• Insurance, travel and financial products, service and regulations 

• Sales techniques and delivery systems 

• Business drivers, marketing concepts, managing P&L, operational processes (i.e., in-bound/out-bound call strategy) and compensation plan design 

• Techniques used to: 

• Influence and persuade others 

• Select, develop and coach captive and non-captive sales agents 

• Motivate and reward a successful sales team 

Work Environment  

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. 

• Some travel is required to include overnight travel and exposure to road hazards and temperature extremes  

• Willingness to work irregular hours