Hybrid Strategy & Operations - SMEs at Pennylane

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you !

We aim to become the most beloved financial Operating System of French SMEs (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 4 years of existence, we’ve managed to :

💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

💰 Raise a total of €150 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

👨‍👩‍👧‍👦 Grow from 7 cofounders to 550+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.

🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

🚀 Already more than 350,000 small and medium-sized enterprises (SMEs) and over 4,500 accounting firms use Pennylane in France!

In 2024, we implemented an organizational structure built around business 'tracks'. This approach integrates key stakeholders across marketing, sales, product, and customer care into unified teams focused on specific product lines or client segments. Each track is empowered with dedicated resources (e.g. product marketing, data, and education).

Our SME (Small and Medium-sized Enterprises) track represents a strategic priority for our organization. This dedicated team is responsible for developing our comprehensive SME offering, accelerating client acquisition, enhancing customer satisfaction, and establishing operational excellence within this segment.

As our cross-functional initiatives expand, we now require robust frameworks for process management, performance analytics, and operational efficiency. We are seeking an exceptional Strategy & Operations professional who will be instrumental in building these critical capabilities and driving our SME track toward sustainable growth and market leadership.

The Strategy & Operations role will serve as the connective tissue between our strategic vision and day-to-day execution. You will help transform ambitious goals into actionable roadmaps, establish metrics that matter, and develop the operational infrastructure needed to scale our SME business efficiently and effectively.

> 5-8 years in Strategy & Operations with demonstrable impact in scaling business operations

> Proven track record of translating strategic initiatives into executable operational plans and projects

> Proficiency in SQL (or willingness to learn) and data analysis tools to drive decision-making independently

> Strategic vision: ability to connect business objectives with operational requirements while maintaining focus on long-term goals

> Analytical excellence: skilled at distilling complex data into actionable insights that drive business outcomes

> Project management rigor: experience leading cross-functional initiatives from conception to implementation

> Communication and influence: exceptional ability to articulate complex concepts clearly and persuade diverse stakeholders

> Collaborative leadership: talent for building productive relationships

> Problem-solving orientation: demonstrated ability to identify root causes and develop innovative, practical solutions

> Partner with the SME product leadership to define, prioritize, and implement operational roadmaps aligned with business objectives

> Design and establish scalable operational frameworks that support our growing SME segment

> Lead comprehensive analyses to identify market opportunities, operational inefficiencies, and growth levers

> Develop actionable insights and recommendations based on quantitative and qualitative research

> Spearhead strategic initiatives and pilot programs from ideation through implementation and measurement

> Identify and manage complex, cross-functional projects with multiple stakeholders and competing priorities

>Serve as the operational nexus between the SME track and horizontal teams including care, sales, and product

>Facilitate effective collaboration and alignment across organizational boundaries

>Own the OKR process for the SME track, ensuring clarity of objectives and accountability for results

>Design and implement robust tracking mechanisms to monitor performance against key metrics

>Proactively identify performance gaps and develop action plans to address them

> Talent Acquisition screening (30 min)

> Hiring manager discussion and screening (45-60 min)

> Case (90 min)

> Final round with our leadership team (45-60 min)