Hybrid ALZ - IBO Service Expert at Air Liquide

How will you CONTRIBUTE and GROW?

Reporting to the Remote Assets Service Manager, Alizent is currently seeking a proactive and inventive application IT/OT specialist able to provide the operational services of Bulk Supply Chain execution solutions (ALTO).
The candidate will have to provide operational services, mainly support to industrial operations, to the Bulk Supply Chain solutions over their complete value chain: from Industrial Assets connection and monitoring, to optimization and performance, via custom apps development and data management

• Assist functionally and technically users with contractual commitments of the use of solutions

• Provide Level 2 support services for off-the-shelf / custom solutions or applications related with ALTO (Bulk Supply organization, optimization, and dispatching): 

  • Update incidents and communicate timely to the customer about progress,

  • Examine the cause of incidents and establish a diagnosis

  • Provide a temporary solution when a permanent solution is not possible

  • Identify possible solution (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)

  • Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers.

  • Participate in the 24/7 application support coverage

• Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s…)

• Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer.

• Propose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of security

• Participate actively in the updating of application’s documentation linked to support activities

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Are you a MATCH?

The candidate must possess the following: 

• Minimum of 3 years of experience in the field of information systems, including 2 years as an application/system support

• Relevant experience in testing, troubleshooting and systems support activities.

• Good knowledge of SQL  database systems, or any Relational Database

• Good knowledge of scripting languages (PowerSheell, PL/SQL and TSQL).

• Customer oriented.

• Good communication skills.

• Hungry and keen to learn with a positive attitude and can-do attitude

• Sense of leadership and ability to work in a team

• Good analytical skills

• Willingness to be on a 24/7 on-call rotation.

• English mandatory (C1 or higher equivalent level)

Having the following would be great assets:

• Experience in smart mobility devices; troubleshooting and management.

• Experience with the Google tools (Gmail, Drive, Docs, Sheets, Google+)

• Experience in smart integration on mobile devices.

• Good knowledge on network architecture / configuration

• Familiarity with cloud hosting, maintenance and management, especially on AWS ecosystem

• French oral and/or written

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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