Hybrid Merchant Account Management Experience Manager at Goto group

Join our team and make a real impact! As the Merchant Account Management Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in managing their accounts on our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products & features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.