Hybrid Technical Operations Executive at Darktrace limited
Darktrace limited · London, United Kingdom · Hybrid
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Sponsored by OysterDarktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.
Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.
The Technical Operations Team is integral to our internal system development, collaborating with key stakeholders to understand their requirements, design solutions, and prioritize requests to drive internal change. As a Team Lead, you will guide and mentor the Technical Operations Executives, ensuring they excel in their roles and contribute to the continuous improvement of our systems to meet the evolving needs of our business.
This is a hybrid role, with a compulsory attendance of 2 days a week in the London office.
Key Duties and Responsibilities:
- Lead and manage the Technical Operations team, providing guidance and support to team members,
- Address system and process-related queries from both Business and Technical teams.
- Ensure all processes are correctly followed and amended, leveraging a detailed knowledge of our systems,
- Take ownership and resolve any system hygiene issues,
- Facilitate and drive engagement from technical teams in adopting new processes,
- Understand and document business requirements to identify and resolve system/process challenges,
- Prioritize development requests effectively.
- Collaborate with development teams in the planning, design, development, and deployment of internal applications and enhancements to deliver new business capabilities.
- Foster a culture of continuous improvement and professional development within the team.
Qualifications and Experience:
- Proven leadership and team management skills,
- Exceptional organizational skills,
- Self-motivated with a proactive mindset,
- Analytical mindset with high attention to detail,
- Willingness to learn and adapt,
- Strong drive for success,
- Proficiency in Excel is preferred but not essential,
- Interest and understanding of software development life cycles.
Benefits:
- 23 days holiday + a day off for your birthday, rising to 25 (+ birthday) after 2 years
- All UK public holidays
- BUPA healthcare with premiums fully paid by Darktrace for employee + eligible family members
- Salary Sacrifice pension scheme with company contribution of 4% and employee contribution of 5%
- Life Insurance 4x salary
- Cycle to work scheme
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