Homeoffice Channel Support Specialist at EPPENDORF

Your challenges

• Develop a complete understanding of Eppendorf content systems and channel partner content management systems. Maintain a database of product information that includes all relevant channel partner-required elements.   

• Ensure thorough completion and timely submission of all portfolio updates to partners, including product additions/discontinuations, promotions, specifications, and regulatory information.   

• Support website enrichment process for channel partner eCommerce platforms  

• Build and foster relationships with counterparts and key personnel in the channel ecosystem.  

• Continuously work to identify and act on opportunities to enrich Eppendorf’s products on channel partner websites.  Work with relevant cross-functional teams to report incorrect, outdated or missing data within Eppendorf databases. 

• Follow and ensure accurate SOP documentation for key processes.  

• Facilitate improved communication and increased information detail from all channels to aid in Eppendorf’s commercial efforts 

• Ensure thorough completion of forms and documents, and assist with the creation of reports and presentation material for use internally and externally.   

• Respond to channel-related inquiries in a timely manner and prioritize requests appropriately.   

• Facilitate the coordination of key channel meetings, events, and training.   

• Work to drive cross-functional alignment across sales, service, and marketing to provide business support and visibility for all channel efforts.  Support the creation and execution of annual channel partner media plans.  

Your expertise

• Remote work with the ability to travel in to Framingham MA as needed

• Bachelor’s degree and a minimum of 3 years of related work experience 

• Expert in Excel and Experience with Database Systems (SQL and PIM) 

• Proficiency in Microsoft Office (especially Word and Powerpoint) and other Microsoft programs (Teams, Dynamics 365, Power BI) 

Your benefits at Eppendorf

• Compensation $75k-$90k annually

• Eligible for annual bonus potential

• Competitive total rewards package including health, financial, and education benefits

• Direct impact on business