Remote Guest Service Attendant-Glendale, AZ en Mainsail Hotels

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Do you have hospitality and customer service experience? Stay Sojo Furnished Living provides furnished corporate apartments nationwide and has a great opportunity for a Guest Services Attendant in Glendale, AZ. In this position you will be delivering exceptional guest services to in-house guests. As well as conducting quality inspections of units between guests and monitoring the property on a routine basis.

What you have   

• High School Diploma or Equivalent
• 2+ years operations, housekeeping and/or customer service experience in a similar field of work
• Exceptional customer service skills
• High emotional intelligence
• Genuine desire to help others
• Excellent communication skills, both verbal and written
• Ability to interact patiently, tactfully, and diplomatically with internal and external guests
• Bilingual a plus

  

What you’ll do   

• Address guests' service needs in a professional, positive, and timely manner
• Conduct inspections of units for cleanliness and condition of furnishings between guests
• Monitor property during stated coverage hours, including evenings and weekends to ensure a quiet and peaceful environment for all residents
• Maintain friendly and welcoming attitude towards guests
• Maintain professional relationship with apartment community management and all staff. 

  

Physical Demand   

• Ability to stand for extended periods of time   
• Ability to bend   
• Ability to lift, pull 50 lbs   
• Ability to communicate clearly   
• Ability to work long hours as needed   

  

Mental Demands: 

• Make sound judgments quickly   
• Work on multiple tasks, making appropriate progress towards deadlines   
• Able to work independently, take direction, and provide direction to others   
• Manage differing personalities within the property, the resort, and the community   
• Maintain the highest degree of confidentiality   
• Ability to work effectively in stressful, high pressure situations   
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

Notice: Please be advised that the hospitality business operates 24 hours a day, seven days a week, including weekends and holidays will be required. This position requires open availability on weekends and evenings.  

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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