Hybrid Customer Service Team Leader at Ecolab

The primary focus of this position is to provide support, training, and work direction to team members.  The Associate Customer Service Supervisor - Team Leader monitors the team and individual performance and reviews areas that need improvement.  

What’s in it For You: 

·        The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments 

·        The ability to make an impact and shape your career with a company that is passionate about growth 

·        The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best 

What You Will Do: 

·        Supports supervisor in helping manage day-today activities of Customer Service Group 

·        Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team 

·        Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams 

·        Creates and maintains scheduled and Key performance indicators for the Customer Service Groups 

·        Troubleshoots systems when issues arise 

·        Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to 

·        Provide training and support for new and existing employees 

·        Demonstrates knowledge of complex scenarios related to the order-to-cash process 

·        Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries 

Minimum Qualifications: 

·        Associate’s, Bachelor’s, or higher education degree completed or in process 

·        3-5 years customer service or business-related experience required 

·        1-3 years of people leadership experience 

·        Strong analytical skills 

·        Experience with Microsoft Office Suite software (Excel, Word, and Outlook) 

·        Excellent problem solving, investigation and troubleshooting skills 

·        Ability to work independently in a fast-paced environment 

·        No Immigration Sponsorship Available 

·        Internal Associates applying to this role must currently work within the North America Customer Service department 

Preferred Qualifications: 

·        Bachelor’s degree 

·        3-5 years Ecolab experience, preferably with customer service 

·        SAP experience 

·        Must be able to work successfully in a highly structured environment 

·        Strong oral and written communication skills 

·        Ability to interact professionally with others in a multi-division environment 

·        Critical attention to detail and highly dependable 

·        Ability to prioritize workflow while utilizing strong time management skills 

·        Ability to handle multiple tasks at once 

·        Ability to exercise good judgment in decision making