Hybrid Customer Service Representative at Ubiquity

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

We’re hiring.
Ubiquity is hiring for Customer Service Representatives to join our team in Accra, Ghana. Demonstrating skills and concepts within a high-volume call center environment. Member Relations Representative is responsible to provide thoughtful and courteous customer service to each and every individual.

We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Day-to-day responsibilities:

• Make outbound calls to gather survey information regarding their recent experience as well as provide accurate, satisfactory responses to their inquiries

• Manage calls involving dissatisfied customers, offering assistance and support, escalating items for quick resolution

• Collaborate with management team and other call center representative to improve the customer experience

• Educate customers with the intent of retaining their business

• Provide high levels of Customer service and willingness to assist

• Collaborate with internal departments and vendors to facilitate resolutions to member’s inquiries

• Respond to member and member-related calls in a courteous, professional & efficient manner providing timely follow-up to requests for information and service

• Document details on every call in the required systems for future follow up, data collection and reporting

• Timely review, completion and implementation of mandatory training and department updates

• Operate MIS and telephone systems effectively and efficiently, following established protocols for security, transfer and information exchange.

• Ability to work independently and as a team

• Flexibility with scheduled shifts, lunch and breaks as business need warrants.

Ideal candidates have:

• High School Diploma or GED

• 6+ months customer service experience.

• Knowledge or experience in Microsoft Suite including Outlook with a basic understanding of Word, Excel and Access;

• Strong organizational skills, effective written and oral communication skills;

• Strong interpersonal skills to be able to interact with all levels of staff and various departments.

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.