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Sponsored by CourseraAir-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.
Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industryBased in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.
The Role
We’re looking for an experiencedManager of Customer Supportto lead our 24x7x365 Support Team. Working with our globally distributed, large enterprise SaaS customers, you’ll be responsible for overseeing the client support function while ensuring swift and effective resolution of complex enterprise-level issues. Reporting to the VP of Delivery, you will coach and manage a team of skilled support professionals, advocate for continuous improvements, and serve as the go-to person for all support-related activities.
