Hybrid Go To Market (GTM) Program Manager at RingCentral

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: As the Go-to-Market (GTM) Program Manager you’ll manage various transformative programs that drive net-retention within the business. You’ll work cross functionally to identify what the business needs and opportunities are, gather data to derive solutions, scope them into strategies, and ultimately implement, track and manage programs/campaigns’ success.

Everything you’ll do relies on gaining and building strong interdepartmental relationships. You'll need to be empathetic, listen well and articulate what we’re doing and why. Lead cross-functional teams, developing project plan and define tool strategy 

Job Duties:

• Define campaign strategy and execution using AI tool across products and business units 

• Collaborate cross-functionally to define scope, analyze data to determine the effectiveness of campaigns and report key findings/insights to stakeholders 

• Define deliverables, required resources, work plan, budget, risks and timing for new initiatives 

• Identify key requirements for cross-functional teams and external vendors 

• Ideate new levers/strategies to improve workflows, campaigns, and sales tools

• Improve front-line experience through thoughtful development of tools and processes

• Support the development of sales/retention initiatives through change management 

• Develop internal processes to maximize the revenue growth opportunities 

To succeed in this role, you must have experience in:

• Bachelor’s degree or equivalent, master's degree is a plus, work experience with 5-7 years of relevant program management experience, preferably in the technology sector.  

• Build new processes/deliverables from scratch; you develop frameworks to support strategic decisions and are accomplished at detailed execution  

• Ability to lead cross-functional teams in order to develop and execute campaigns and programs 

• Lead discussions with Senior Leadership to drive decisions and outcomes.

• Create front-line plays, develop sales collateral, campaigns, value prop and deal strategy 

• Analyze data and reporting results to various stakeholders 

• Develop collateral to train sales teams on campaigns and drive change management 

• Strong presentation, organization, and communication (written and verbal) skills  

• UX/UI design, Salesforce, Microsoft Office Suite, Google Suite. Marketo and Auto-Dialer experience a plus

Desired Qualifications:

Key Attributes: You love making things better, taking things from “just an idea” to revenue generating execution and working with others. You have a passion for getting things done. No task is too big or too small when it comes to making your programs successful. You are bold, creative, and logical. 

• Program Management: Experience developing project plans and working with stakeholders to execute and identify risks. You know when and how to follow up with stakeholders to keep deliverable deadlines moving forward.  

• Campaign Management/Strategy: You can analyze market data and sales feedback to develop strategy and campaigns.

• Analytical: You have experience with collecting, organizing, analyzing, and disseminating actionable data in order to drive decision making and monitor campaign/strategy performance  

• Communication Skills: You know how to tailor your message to your audience, understand their motivations, and gain buy-in for your ideas. You’ll share your plan though detailed materials that outline your project plans to drive program alignment 

• Quick Learner: You are curious and pick up concepts quickly. You learn the inner workings, motivations, and cause and effect relationships between departments, processes, and other programs 

• Creative: You have ideas and you keep coming up with ideas until you land on something that will work. You work comfortably with concepts, hypotheticals, and unknowns and can help others “imagine a world where…” 

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Marketing team uses data, strategy and creativity to share our story with the world—and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it.  As part of the global leader in the Unified Communications space, you’ll be supported with the resources to produce work that not only moves the needle, but moves markets.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™   (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $74,900.00 and $107,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of May, 5th, 2025. Please apply prior to the deadline to be considered for the role.