Homeoffice Temporary Company Success Specialist at Angi
Angi · Denver - Remote, United States Of America · Remote
Designlab – Become a designer with hands-on courses and mentorship.
Sponsored by DesignlabAngi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!
About the role
Angi is seeking a Temporary Company Success Specialist for a long-term assignment. This position will provide white glove strategic account management and inbound support for our top earning company providers servicing jobs on the Retail Partnerships side of the business. In this role, you'll help drive initiatives geared towards company retention and larger business needs while prioritizing timely handling of day-to-day strategic & transactional inbound support requests.
This position will be remote and requires candidates to work 40-hour work weeks with occasional opportunities for overtime (not required). The hourly rate for this role ranges between $18 - $20/hour.
What you’ll do
- Be a strategic resource & problem solver for high-value company pros while ensuring a positive support experience (via call, email, text, chat etc.)
- Develop & maintain top level relationships with book of business accounts
- Ensure appropriate distribution of jobs; reviewing and adjusting job volume and partnering with Pros on appropriate and desired growth & expansion
- Follow up with internal & external support teams to ensure resolution on company issues in a timely & professional manner
- Collaborate with Partner Success & Account Management teams to ensure all stakeholders (i.e. partners, pros, cx) are aware of provider supply concerns
- Ensure seamless Onboarding & Early Education processes for newly onboarded Pros
- Conduct administrative & ad hoc projects as needed
Who you are
- Strong escalation management and ability to manage multiple priorities at one time
- Excellent sales, negotiation, and conflict-resolution skills
- Strong written and verbal communication skills (comfort & skill with phone and email)
- Comfort working in new systems and learning new tools (Dash, Salesforce, etc.)
- Proficiency in Excel/Google Sheets
- Ability to synthesize data to identify trends & insights
- Strong time management & organizational skills
We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
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