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Join Our Team at Tallahassee State College

Call Center Representative

Tallahassee State College (TSC), recently recognized as one of the Most Promising Places to Work in Community Colleges for 2025, is excited to announce a full-time opening for the position of Call Center Representative – P05155 in the Enrollment Call Center.  

We’re looking for someone who shares our commitment to fostering a vibrant campus community. 

What You’ll Do
This position is housed within the Enrollment Call Center and will report directly to the Director. The Call Center Representative provides customer service support by phone, email, text messaging, live chat and ticketing system for the college’s enrollment and advising functions.

Day-to-day responsibilities include:

• Answer telephones, furnishing general information concerning Student Affairs, Admissions and Records and Advising, operating computer systems, data entry and completing some clerical tasks.

• Use a multi-line phone system to receive inbound phone calls and make outbound phone calls. Send and respond to emails, online inquiries. Respond to inquiries and issues in written form, e-mail, text messaging, live chat or while over the phone, while providing outstanding customer service to students, staff and the general public.

• Maintain up-to-date knowledge of policies and processes across departments such as Admissions, Academic Advising, Records, Registration, and Student Affairs in an environment with constant updates.  Observe and gather information from relevant sources, assist with outbound notifications and phone calls related to enrollment processes, and support students and parents throughout the onboarding process.

• As a frontline representative of the college, this position significantly impacts students' and parents' experiences and their decision to enroll. Lead responsibilities include diffusing irate individuals, problem-solving, and training coworkers on knowledge base and processes in partnership with the superior.

Who We’re Looking For
We’re seeking a candidate who brings not only technical expertise but also a passion for education and student success. Our ideal candidate will have:

• A high school diploma or its equivalent

• One (1) year of related office work experience; or a combination of education and/or experience.

• An Associate’s Degree or higher degree may substitute for the required experience.

• Preference will be given for higher-education experience, experience with multi-line telephone operation and procedures. Fluency in Spanish is a plus.

Why You’ll Love Working Here
At Tallahassee State College, we’re not just shaping the leaders of tomorrow – we are committed to fostering the growth and development of every team member. As part of our College community, you’ll enjoy:

• A dynamic campus atmosphere where your contributions directly impact student success.

• A culture that champions continuous improvement, where students and staff alike are valued and empowered.

• A supportive team that encourages collaboration, creativity, and innovation.

What We Offer
We offer more than just a competitive salary of $34,611.20 - $38,764.54 annually. When you join the team at TSC, you’ll also enjoy:

• Comprehensive State of Florida benefits, including retirement through the Florida Retirement System.

• Opportunities for professional development.

• A generous leave policy, including paid holidays plus winter and spring breaks.

• A collaborative and inspiring campus community.

• Tuition waivers and tuition reimbursement programs for continuous learning.

• Free access to TSC athletics, fine arts, and performing arts events.

Please visit the College's Benefits site to see the full list of benefits and opportunities

A Little About Us

Established in 1966, Tallahassee State College is dedicated to providing high-quality educational opportunities for students from Leon, Gadsden, and Wakulla counties, as well as from throughout the state, nation, and abroad. TSC offers a wide range of academic and workforce training programs, including associate degrees, bachelor’s degrees, and in-demand certifications. Consistently ranked as one of the top colleges in the nation, our vision is to be recognized as your College of Choice.