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German Speaking Customer Support Jobs - Work In Sofia

Mercier Consultancy Group Österreich · Remote

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Description

We are hiring German Speaking Customer Support Representatives for our clients in Sofia. This role is perfect for individuals fluent in German who are committed to delivering exceptional customer service. As a part of our team, you will interact with German-speaking customers, providing them with timely and accurate support, and ensuring their satisfaction with our products and services.

Key Responsibilities

  • Provide excellent customer service to German-speaking clients through phone, email, and chat support.
  • Handle inquiries regarding products, services, and account information professionally and effectively.
  • Resolve customer issues promptly and escalate complex problems when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with teams across departments to ensure consistent customer experience.
  • Stay updated on product knowledge and company policies to assist customers effectively.

Requirements

  • Fluency in German (spoken and written); English is a plus.
  • Experience in customer support or a related field is preferred.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work efficiently in a dynamic and fast-paced environment.
  • Familiarity with customer support software and tools is advantageous.
  • Positive attitude, problem-solving skills, and eagerness to learn.
  • Attention to detail and good organizational skills.

Benefits

  • Competitive monthly salary
  • Relocation package
  • Paid training
  • Health Insurance
  • And many other benefits!