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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Lead the design and development of AI/ML models to extract structured data from unstructured contract documents using NLP and OCR techniques
• Architect scalable AI solutions and oversee their integration into the Salesforce-based ContractHub platform
• Collaborate with cross-functional teams including Salesforce developers, legal, compliance, and business stakeholders to align technical solutions with business goals
• Develop and maintain robust APIs and automation pipelines for document ingestion, processing, and data delivery
• Ensure high standards of data accuracy, model performance, and compliance with legal and privacy regulations
• Guide the selection and implementation of cloud infrastructure (AWS, Azure, or GCP) for model training and deployment
• Conduct code reviews, mentor junior engineers, and promote best practices in AI/ML development and MLOps
• Monitor production systems, troubleshoot issues, and continuously optimize model performance and system reliability
• Document technical architecture, workflows, and processes to support maintainability and knowledge sharing
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bring a blend of AI/ML expertise and Salesforce platform experience to successfully deliver this project. Key qualifications include:
  
  • 5+ years of experience in salesforce software development with a focus on AI/ML and enterprise applications
  • Experience with OCR and document intelligence tools (eg., Tesseract, Amazon Textract, Google Vision API)
  • Hands-on experience deploying AI models on cloud platforms (AWS, Azure, or GCP)
  • Solid proficiency in Natural Language Processing (NLP), including techniques like named entity recognition (NER), text classification, and semantic search
  • Proficiency in Python and AI frameworks such as TensorFlow, PyTorch, or Hugging Face Transformers
  • Deep understanding of legal and compliance document structures and data privacy standards

Salesforce-Specific Skills:

• Experience working with Salesforce CRM and platform architecture, especially with custom objects, Apex, Lightning Components, and Visualforce
• Experience with Salesforce AppExchange apps and Salesforce DX for development lifecycle management
• Familiarity with Salesforce integrations using REST/SOAP APIs and middleware tools
• Knowledge of Salesforce data modeling, security, and automation tools (Flows, Process Builder)
• Ability to integrate AI tools and services into Salesforce-based applications like ContractHub

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.