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Deliver a world-class customer service experience

Each year, CarMax Auto Finance (CAF) helps more than 300,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning and at CAF, we’re committed to being there for our customers throughout every step and milestone of vehicle ownership.  Sr. Clerks play a key role in achieving that objective by supporting our customers and fellow associates by providing a variety of administrative support activities.

What you’ll do 

• Complete miscellaneous work requests to support various business areas across CAF. This includes preparing and processing customer correspondence, data entry and account notation in company account management systems.
• Work with team members, other departments, store locations, and external vendors to resolve customer questions/concerns.
• Filing documents in appropriate locations, receive, sort, review, and distribute incoming and outgoing mail/packages, and maintaining office supplies; the role may include validating document accuracy, identify errors and document scanning.
• Teach new associates an overview of the work, processes, and tasks to ensure a smooth and welcoming onboarding experience.
• Ability to work high volume and fast paced processes.
• Additional duties and responsibilities as assigned.

Support our customers and fellow associates

At CarMax, we aim to set the standard when it comes to the car buying and selling process. At CarMax Auto Finance, we are committed to providing the same level of service when it comes to the behind-the scenes tasks with your auto finance account. As a Sr. Clerk, you will have the opportunity to work in a fast-paced environment where there is a strong focus on teamwork. Candidates for this role are adaptable, have strong attention to detail, independently complete work and consistently meet deadlines.  This is a team-based role offering the ability to work with others to achieve results.  

Qualifications and requirements

• High school diploma or GED (required)
• May require lifting, bending, and standing for extended periods of time.
• Basic computer, math, and communication skills required
• Data entry and/or keyboarding skills required

About CarMax 

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.