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German Speaking Customer Support Agent For Booking.com - Work In Greece

Mercier Consultancy MD · Berlin, Deutschland · Remote

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Description

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.


Key Responsibilities

  • Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
  • Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
  • Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
  • Document interactions and updates in the CRM system accurately for future reference.
  • Collaborate with various departments to address complex issues and improve customer experiences.
  • Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.

Requirements

  • Fluency in German (both written and spoken) is required; proficiency in English is advantageous.
  • Experience in customer support, especially in the travel or hospitality industry, is preferred.
  • Strong communication skills and the ability to engage effectively with customers.
  • Excellent problem-solving abilities and a customer-focused mindset.
  • Familiarity with booking systems and travel-related products is a plus.
  • Ability to work well in a fast-paced environment while managing multiple customer inquiries.
  • Willingness to relocate to Greece for this position.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Monthly Performance Bonus
  4. 2 Extra Salaries Per Year
  5. Fully Paid Training
  6. Health Insurance
  7. And Much More...