IT Site Support Manager presso PZ Cussons

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

Job Responsibilities

• Providing L1 and L2 support for all IT Infra related issues:
• End User computing (Including IT Hardware & software deployment and support to end users & Endpoint devices + End point security)
• Networks & Security (Including LAN, WAN, Voice, Wireless).
• Servers (Including Functional servers, Application Servers, Data backup, Disaster Recovery
• Physical Security (CCTV System, Access control System and Electric Fence)
• IT Administration (Aligning with Business requests and management, IT Procurement, IT Outsourcing, IT Training, IT Documentation, Asset management, Asset maintenance, IT asset Life cycle management)
• IT Projects (Including IT Infra projects and providing support to other IT projects such as SAP, TWMS, UWB, ePMS, PIMS, DMS-SFA etc.)
• Timely support of IT related issues across the factory
• Provide desktop/Laptop immediate support for all the users both on/off site
• Support TWMS system within the business warehouse
• IT related equipment on site and report any abnormality
• Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
• Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
• Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
• Ensure incident management are aligned with PZC and Wilmar standard operating procedures

Knowledge / Skills/ Qualifications/ Technical/ Professional experience:

Qualifications – bachelor’s degree in information technology, computer science or Computer related courses
Experience – 5 years of relevant work/management experience.

Key Technical Skills:

• Experience in Deployment, Configuration, Management & providing technical support of the Network Infrastructure.
• Experience in Deployment, Configuration, Management & providing technical support of Server Infrastructure.
• Experience in Deployment, Configuration, Maintenance of Endpoint Devices & Application such as Desktop PCs, Laptops, Printers, scanners, mobile devices, Software applications etc.
• Experience in providing support for Application & Database Systems for Websites/Web & Application servers.
• Experience in Design, Implementation & Administration of Physical security solutions which include CCTV, Access control and Electric fence system.
• Experience in IT Procurement such as providing technical validation of quotes and BOM.
• Experience in IT Outsourcing & Vendor Management
• Work experience in supporting IT projects.
• Experience in documentation and preparing reports.

Other Skills – strong communicational, Project Management, and Analytical Abilities
Professional Certification – At least MCSA or MCSE, CCNA, CCNP or other Professional relevant certifications
Competencies

• Teamwork & Problem Solving
• Customer Service and leadership skills
• Self-motivated with International mind set
• Excellent communication skills
• Engaging and collaborative style
• Good influencing skills
• Good planning and organizational skills
• Good Project Management skill

At PZ Cussons, we value diversity and make sure everyone feels included. We want our team to reflect society and our global customers. We welcome applicants from all backgrounds because your unique perspective helps us develop brands and create new products for our consumers. 

If you need extra support during this process, please inform us so that we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.

We're dedicated to creating an inclusive environment and we welcome applications from everyone.

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!