Internal Applicants Only - Programme Administrative Assistant bei Cardiff University
Cardiff University · Cardiff, Vereinigtes Königreich · Hybrid
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- Optionales Büro in Cardiff
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Internal Applicants Only - Programme Administrative Assistant
This post is currently open to employees of Cardiff University only. Please do not apply if you do not have a current contract of employment with the University.
An exciting opportunity has arisen in the School of Social Sciences Education and Students team for a new Programme Administrative Assistant. As a valued member of the Education and students team, you will be responsible for providing an administrative service to the School/Directorate, engaging in and completing a range of routine tasks to meet operational and customer service requirements. Provide support and guidance on taught programmes of study to staff and students, ensuring the Education and Students team is supported, and key duties undertaken.
This post is full-time (35 hours per week), is fixed term until 31st July 2026 and is immediately available
Salary: £24,900 - £25,733 Grade 3 per annum (with annual increments up to final salary at top of grade) New appointments are usually made at the starting point of the salary scale.
Responsible to Sahar Hasheminia, Education Manager.
For an informal discussion about the role please contact [email protected]
Cardiff University offers many excellent benefits, including 40 days annual leave (including bank holidays), blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.
As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.
This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you may spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
Closing Date: Tuesday, 09 September 2025
External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
This post is currently open to employees of Cardiff University only. Please do not apply if you do not have a current contract of employment with the University.
An exciting opportunity has arisen in the School of Social Sciences Education and Students team for a new Programme Administrative Assistant. As a valued member of the Education and students team, you will be responsible for providing an administrative service to the School/Directorate, engaging in and completing a range of routine tasks to meet operational and customer service requirements. Provide support and guidance on taught programmes of study to staff and students, ensuring the Education and Students team is supported, and key duties undertaken.
This post is full-time (35 hours per week), is fixed term until 31st July 2026 and is immediately available
Salary: £24,900 - £25,733 Grade 3 per annum (with annual increments up to final salary at top of grade) New appointments are usually made at the starting point of the salary scale.
Responsible to Sahar Hasheminia, Education Manager.
For an informal discussion about the role please contact [email protected]
Cardiff University offers many excellent benefits, including 40 days annual leave (including bank holidays), blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.
As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.
This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you may spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
Closing Date: Tuesday, 09 September 2025
External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Job Description
Key Duties
Specific Duties
General Duties
- Deal with a range of enquires from internal (staff & students) and external (members of the public) customers in a professional manner, establishing their needs and adapting the standard responses accordingly.
- Work with others to make recommendations for the development and improvement of current University processes and procedures.
- Create good working relationships with key contacts to help improve service levels.
- Undertake a variety of administrative duties to support the team and department.
- Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
- Actively contribute to the success of the team and support the supervision and management of it.
Specific Duties
- As part of a team, deliver frontline services to students and staff, answering a wide range of queries, resolving issues and making referrals where needed.
- Develop detailed knowledge of University procedures in relation to programmes of study, admissions, assessment, student support, extenuating circumstances and discipline.
- Work as part of a team to support intake and selection procedures for the programme, develop and update documentation, timetable lectures and classes, process standard forms and manage assessment procedures for all programmes.
- Use and advise others on the use of systems and software (SIMS, Grademark, Turnitin, Qualtrex, Blackboard, Business Objects, Timetabling software, programme software).
- Act as minute secretary to School Committees and meetings, where needed, taking and producing minutes and keeping accurate records.
- Take an active part in supporting School events such as induction, assessments graduation, poster days and conferences.
General Duties
- Abide by all University policies and undergo appropriate personal and professional development.
- Perform other duties which are not included above, but which will be consistent with the role.
- Undergo personal and professional development that is appropriate to and which will enhance performance.
- Uphold the Professional Services Values & Behaviours or local equivalent.
Salary Range Max.
25,733
Grade
Grade 3
Salary Range Min.
24,900
Job Category
Admin / Clerical
Additional Information
Cardiff University School of Social Sciences
The School of Social Sciences is an internationally recognised centre of excellence in research and teaching across a range of subject areas, including Social Policy, Sociology, Criminology, Education, Social Psychology, and Social Work.
We deliver a substantial programme of research, both fundamental and strategic, funded by ESRC, AHRC, MRC, charitable foundations, the European Union, Central Government departments and agencies and voluntary associations. In the 2021 UK Research Excellence Framework the School was returned to two sub panels, Sociology and Education. We were placed in the top ten in each sub panel by grade point average, joint first for impact in Education and fourth overall for research power in Sociology.
The School has a large student population, with almost 1000 undergraduates, and 300 postgraduates. We have ESRC recognition for doctoral training in the fields of Criminology, Social Policy, Sociology, Education, and Science, Technology and Innovation and have secured a large number of ESRC collaborative doctoral awards. Our taught and postgraduate research programmes welcome students from around the world.
The School hosts a number of research centres and institutes, including the University’s Police Studies Institute (UPSI), now part of the University’s Crime & Security Research Institute; the Wales Institute for Economic Research & Data (WISERD); the Children's Social Care Research and Development Centre (CASCADE); the Centre for Development, Evaluation, Complexity and Implementation in Public Health Improvement (DECIPHer); Centre for Adult Social Care Research (CARE) and the Seafarers’ International Research Centre (SIRC). Many of the School’s research centres are housed in the University’s Social Science Research Park (SPARK) – a world first, and part of the University’s wider Innovation Campus.
The School of Social Sciences holds an Athena SWAN Bronze Award that recognises good employment practice and a commitment to develop the careers of women working in academia. Cardiff University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We actively encourage women to apply. We will also always consider proposals for flexible working or job share opportunities.
The School of Social Sciences is an internationally recognised centre of excellence in research and teaching across a range of subject areas, including Social Policy, Sociology, Criminology, Education, Social Psychology, and Social Work.
We deliver a substantial programme of research, both fundamental and strategic, funded by ESRC, AHRC, MRC, charitable foundations, the European Union, Central Government departments and agencies and voluntary associations. In the 2021 UK Research Excellence Framework the School was returned to two sub panels, Sociology and Education. We were placed in the top ten in each sub panel by grade point average, joint first for impact in Education and fourth overall for research power in Sociology.
The School has a large student population, with almost 1000 undergraduates, and 300 postgraduates. We have ESRC recognition for doctoral training in the fields of Criminology, Social Policy, Sociology, Education, and Science, Technology and Innovation and have secured a large number of ESRC collaborative doctoral awards. Our taught and postgraduate research programmes welcome students from around the world.
The School hosts a number of research centres and institutes, including the University’s Police Studies Institute (UPSI), now part of the University’s Crime & Security Research Institute; the Wales Institute for Economic Research & Data (WISERD); the Children's Social Care Research and Development Centre (CASCADE); the Centre for Development, Evaluation, Complexity and Implementation in Public Health Improvement (DECIPHer); Centre for Adult Social Care Research (CARE) and the Seafarers’ International Research Centre (SIRC). Many of the School’s research centres are housed in the University’s Social Science Research Park (SPARK) – a world first, and part of the University’s wider Innovation Campus.
The School of Social Sciences holds an Athena SWAN Bronze Award that recognises good employment practice and a commitment to develop the careers of women working in academia. Cardiff University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We actively encourage women to apply. We will also always consider proposals for flexible working or job share opportunities.
Career Pathway
Administrative Support
Person Specification
Essential Criteria
It is Cardiff University's policy to use the person specification as a key tool for shortlisting. Therefore, candidates must evidence they meet ALL the essential criteria and, where relevant, the desirable.
As part of the application process, you are asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined in the person specification. Your application will be considered based on the information you provide for each criterion.
When attaching the supporting statement to your application profile, please ensure you name it with the vacancy reference number: XXXXBR.
Your application will be at risk of not being progressed if you do not evidence you have met all essential criteria. The school welcomes the submission of CVs to accompany evidence of the job-based criteria.
Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).
- Ability to carry out a variety of administrative tasks, including writing clearly and concisely.
- Experience of working in an administrative or office setting.
- Experience of using common office IT packages (e.g. MS Office, e-mail etc.).
- Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy. (Training will be provided where required).
- Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, adapting your language and style of communication depending on who you are communicating with.
- Ability to work well with your team, knowing how to give advice, guidance and feedback (to colleagues and members of the public) as appropriate.
- Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary.
- Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
- Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.
- A willingness to undertake further training and development.
- Experience of working in a Higher Education environment.
- Ability to speak/understand Welsh or a willingness to learn.
It is Cardiff University's policy to use the person specification as a key tool for shortlisting. Therefore, candidates must evidence they meet ALL the essential criteria and, where relevant, the desirable.
As part of the application process, you are asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined in the person specification. Your application will be considered based on the information you provide for each criterion.
When attaching the supporting statement to your application profile, please ensure you name it with the vacancy reference number: XXXXBR.
Your application will be at risk of not being progressed if you do not evidence you have met all essential criteria. The school welcomes the submission of CVs to accompany evidence of the job-based criteria.
Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).
