Customer Svc Rep- Intake bei Lenape Valley Foundation

Join Our Team

We’re looking for a dedicated and detail-oriented Customer Service Representative to join our Intake & Referrals Department. In this vital role, you’ll help ensure a smooth and supportive experience for our clients as they begin their journey through our levels of care. Your administrative expertise will help remove barriers to treatment and support our mission of delivering compassionate, high-quality care.

The department is led by a Director who is deeply committed to staff development and career growth—making this an excellent opportunity for someone looking to grow within our agency.

What We Offer

• Paid Training and ongoing support
• Career Advancement Opportunities
• Comprehensive Benefits Package:
  • Medical, Dental, and Vision Insurance
  • Credit available for medical opt-out
• Generous Paid Time Off:
  • 10 PTO days in your first year (with 50% rollover)
  • 10 Paid Sick Days
  • 4 Paid Personal Days
  • 7 Paid Holidays
• Continuing Education Assistance Program
• Student Loan Support Services
• Long-Term Disability & Basic Life Insurance

What You Bring

• High school diploma or equivalent (Bachelor’s Degree preferred)
• Experience in a customer service call center or high-volume office setting
• Experience in a mental health setting is a plus
• Strong computer and multitasking skills
• Ability to meet the physical requirements of the role (with or without accommodation)

Your Role

• Provide information on community resources and external referrals
• Engage clients from the first point of contact, entering information accurately into our system
• Collaborate across departments to ensure clients receive timely and appropriate services
• Work closely with the Intake & Referrals team to schedule appointments and coordinate care efficiently

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life.  With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment to Diversity and Inclusion

LVF is an Equal Opportunity Employer.  We are committed to fostering a workplace that respects and celebrates diversity.  We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.