CALL CENTER AGENT REFERRAL REP bei Bienville Orthodontics

Essential Job Responsibilities:

Call Center Referrals Representative:

• Answer inbound and place outbound calls with efficiency while maintaining professionalism and complying with all HIPPA regulations.
• Decipher and process inbound referrals from outside providers in a timely manner.
• Communicate with referring offices when necessary to obtain correct patient information for referral processing efficiency.
• Submitting tasks to clinical team for approval when necessary
• Ability to multitask and maintain daily workflow records
• Performs referral duties as assigned.

 The ability to assist as needed with the following duties:

• Answers and triages inbound calls in a high-volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

 Education:

• High School Diploma or equivalent. 
• 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:

• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Reminder: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/FDRole to start the assessment.