Hybrid Information Technology Support Specialist bei Epsen Hillmer Graphics Co

For over 115 years, Epsen Hillmer has been an Omaha-based, family-owned, and operated company specializing in creating custom labels for beverage, health/beauty, and household products throughout the country. The average longevity of our employees is nearly a decade, which reflects our people-first culture and company values. Additionally, we provide a comprehensive benefits package and growth opportunities!

We are thrilled to announce a new opening for an Information Technology Support Specialist! In this role, you will oversee and maintain the company’s computer systems, ensuring reliable performance and security. You will also serve as the go-to expert for all Radius (EPS) applications and software. This role requires firsthand skills in SAP Crystal Reports, fourth-generation programming, and SQL programming to help us run smarter and more efficiently.

THE ROLE

• SYSTEM OVERSIGHT: Create, maintain, and expand SAP Crystal Reports and SQL Reports. Develop custom reports to assist department managers to aid in decision-making. Evaluate and implement scheduled vendor releases and system upgrades. Assist with software updates, improvements, and system changes. Work with EPS (Radius) Support to resolve technical issues. Support and maintain the company’s financial software. 

• IT SUPPORT: Provide day-to-day end-user support and troubleshooting issues in a team-oriented environment.  Manage IT-related projects on schedule. Coordinate with outside vendors for software and hardware installations/upgrades.

• IT EDUCATION: Train employees in system functionality and new tools to improve productivity. Expand company-wide use of the system to maximize efficiency.

• KNOWLEDGE: Minimum 2 years experience in an Information Technology Specialist role or similar capacity. An associate's degree in information technology required. 

• SKILLS: A combination of specialized computer skills in SAP Crystal Reporting, fourth-generation programming, and SQL programming required. Proficient with Microsoft Desktop operating systems, desktop software, and standard desktop security practices. Working knowledge of standard networking protocols, operating systems, software, and standards. Proficiency with software-based ticketing system and asset inventory. Strong hands-on troubleshooting experience necessary. Strong customer service skills with ability to listen, assess, and find solution independently. 

• ABILITIES: THIS ROLE IS ONSITE IN OMAHA, NE and requires the ability to work at our office at 132nd & L Street. Must be authorized to work in the United States, and able to pass a criminal background check and drug/alcohol screen. Desire to live out our values as a team player and advocate for our culture: 

  • ACCOUNTABILITY: When you commit to something, you do it on time. Willing to have tough conversations in order to grow. Blame no one but yourself.

  • DEDICATION: Do what it takes. You do what's best for the team, not just you. Start answers with yes instead of no. 

  • AUTHENTICITY: Make decisions when no one is watching as if everyone is. Humble approach. Bad news is better than no news. Integrity trumps profit. Willingness to Grow.

  • TRAINABLE: Step out of your comfort zone. Effectively give and receive feedback. Understand growth comes from both success and failure.

At Epsen Hillmer, you will join an open and communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career and find professional prosperity. In addition to company growth opportunities, as an EHG employee, you receive more than just a paycheck. Total compensation includes your wage, comprehensive medical/dental and well-being programs, life insurance, generous paid time off, a retirement savings plan with a company match, and 8 paid holidays. Come grow with us by applying today!

EEO: The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.