Hybrid Financial Services Representative I bei None

Financial Services Representative I / Collections

Our OB/GYN practice has a Full Time Financial Services Representative I / Collections opening. This position has a variety of duties making the position challenging and rewarding. We offer stable week day hours, growth opportunities a productive work environment and benefits (including healthcare, 401k, paid time off and holiday pay), We are centrally located in Chandler near the 101 freeway. Starting salary range is $17 to $20 per hour depending on relevant experience.

GENERAL JOB DESCRIPTION:

Identify and review patient accounts for transfer to the collection agency. Monitor patient payment phone line and the online Phreesia patient payments. Post and update patient accounts for payments and collection status. Audit patient accounts for accurate insurance payments, patient payments, and adjustments. Optimize patient care by using effective customer service communication skills for addressing patient inquiries to ensure and promote a positive patient experience. Demonstrate excellent interpersonal communication skills when interacting with external and internal customers. Must demonstrate attention to detail and organizational skills. Must be able to problem solve and provide resolution to patient issues and concerns.

QUALIFICATIONS FOR THE JOB:

Education:

• High school diploma/GED or equivalent working knowledge
   
  Experience:
• 2 Years front office or customer service experience in a medical setting
• Medical insurance, billing experience, and medical collections preferred
• Electronic Medical Record /Electronic Health Record experience is preferred

Key Competencies:

• Attention to detail and organizational skills is a must!
• Ability to perform basic math functions
• Ability to handle confidential information and sensitive issues
• Work under minimal supervision and make independent decisions using good judgment
• Excellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are present
• Proficient in basic computer functions and programs.
• Multi-tasking abilities
• Performs efficiently exhibiting good analytical and problem solving skills

Responsibilities:

• Work OB and Gyn accounts with past due patient balances, reviewing for correct insurance payment posting and proper guarantor assignment and correcting when necessary.
• Review and process overdue patient accounts for Phase 1 and Phase 2 of collections.
• Post monthly collection agency recovery payments, update Intergy and maintain collection agency file.
• Other and various responsibilities will be assigned as appropriate competencies are demonstrated.