Hybrid Information Assistant bei Simon Fraser University

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Registrar and Information Services' front counter provides Vancouver Campus's first point of contact for prospective students, students, staff, community members and visitors. RIS accepts tuition and fee payments, works with student documents, provides information on all Student Services, and assists with connections to advisors and departments. We also offer services by phone and email. The team is technically knowledgeable, helpful, respectful, inclusive and welcoming to all those seeking access to information and services.  

About the Role

As the first point of contact at Student Services, you handle diverse inquiries about SFU's educational programs, student records, administrative deadlines, financial assistance, government programs, and university policies. Additionally, you issue official documentation like transcripts, confirmation letters, and process payments for tuition and services. As part of the role you will also produce photo identity cards and maintain the card production equipment.

The ideal candidate is collaborative, communicates clearly and acts with professionalism and integrity.  They intentionally provide courteous, helpful and flexible assistance to customers, with the goal of providing excellent service, and support their colleagues in doing the same. They make informed decisions, while keeping in mind departmental goals and the wellbeing of themselves and their team.

Full Job Description 

Qualifications

High School graduation and general courses or training of moderate duration (one semester equivalent) including word processing, database and spreadsheet applications and in office practices. 3 years of experience. An equivalent combination of formal education, certificate/program of study ad experience is acceptable.

• Ability to use database, spreadsheet, and word processing applications (e.g., SIMS, Excel, Word) at an intermediate level.
• Excellent oral, written, and interpersonal communication skills.
• Excellent customer service skills.
• Excellent analytical, reasoning and problem-solving skills.
• Ability to handle confidential and sensitive material with discretion.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [email protected].