Hybrid Community Health Services Supervisor bei King County, WA

About the Department

Public Health – Community Health Services Division is seeking a Community Health Services Supervisor (CHSS). Community Health Services Supervisor will supervise a dynamic and committed team providing Parent Child Health services (Maternity Support Services and Infant Case Management, Children with Special Health Care Needs, WIC) spanning across Downtown Seattle, North and East King County regional areas and at multiple county locations and community partner sites. The Parent Child Health (PCH) North Regional Teams are comprised of a multidisciplinary team of administrative staff, Community Health Workers, Registered Dieticians, Nutrition Assistants, Public Health Nurses, and Social Workers. Services are available by phone, in the office, or with field visits. The PCH North Regional Teams rotate to 8 service locations across the county. Priorities for the PCH Teams include sustaining and improving access, providing racially equitable in client care and services, and improving parent and child health outcomes. We partner closely with community agencies for co-located services and integrative care.

Background

ABOUT COMMUNITY HEALTH SERVICES

Community Health Services operates King County's Public Health Centers and delivers a variety of services and resources through its programs, partnerships and comprehensive services. We embody King County's vision of health, well-being, and racial equity – every day for everyone. We aim to strengthen our community's safety net services and partnerships to deliver equitable and responsive health care for marginalized communities. Today, we are nearly 650 employees strong, constituting one-third of Public Health as the largest division in the department.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months. 

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

Staff hours and clinic hours are Monday through Friday from 7:30 am to 6:00 pm, so work hours would be expected within those parameters, however, work schedule and on-site presence may be adjusted to meet operational needs. With extended clinic hours and days, it is an expectation that this position will work outside of the 8:00 am to 5:00 pm timeframe and there may be some weekend support. This is an Exempt position and is not subject to the Fair Labor Standards Act and is not overtime eligible. 

Work Location

Primary work locations for this position include Northshore Public Health at Totem Lake, 13030 121st Way NE, Suite 202, Kirkland, WA 98034 and Eastgate Public Health Center, 14350 SE Eastgate Way, Bellevue, WA 98007. This position will have staff at multiples locations and will be expected to rotate between county and community partner sites and regularly work at other locations across King County.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. 

Position Duties

• Oversee the delivery of community health services to clients at assigned work locations; connect with program subject matter experts to evaluate licensed staff practices as needed.
• Supervise, evaluate, coach, and discipline assigned staff; provide ongoing performance feedback.
• Identify resources and allocate staff to meet program needs.
• Manage the hiring process for assigned staff.
• Oversee the planning and coordination of training and orientation programs to meet staff needs and facilitate staff development.
• Participate in planning, implementing, and evaluating community health programs.
• Participate in the department's strategic planning and quality improvement efforts, including the community health planning process.
• Evaluate, implement, and monitor quality assurance standards to ensure compliance with laws, regulations, policies, and procedures.
• Participate in the budget development process and monitor the budget for the assigned work unit.
• Work collaboratively with the community in developing, evaluating, and implementing short- and long-range Seattle/King County Department of Public Health goals and objectives.
• Perform other duties as assigned.

Minimum Qualifications

Our ideal candidate will demonstrate the following (Minimum):

• Demonstrated experience and proficiency with business applications, such as Microsoft Office suite.
• Possess a current valid Washington State driver's license or have the ability to travel throughout King County in a timely manner.
• Demonstrated experience working in community health programs, service delivery, and maintenance.
• Demonstrated experience in public health.
• Demonstrated supervisory experience with managing others.
• Knowledge of law regarding healthcare disciplines.
• Knowledge of local and federal regulations governing the workplace.
• Knowledge of interviewing techniques and principles.
• Knowledge of budgeting techniques and principles.
• Knowledge of policy analysis and development process.
• Knowledge of program development and evaluation techniques and principles.
• Knowledge of Quality Assurance/Quality Control (QA/QC) standards.
• Knowledge of continuous improvement techniques and principles.
• Skill in team development and team building.
• Skill in written and oral communication.
• Skill in leadership, problem-solving, and conflict resolution.
• Skill in initiating appropriate emergency response.
• Skill in facilitating change.
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds.
• Ability to work independently and as a team member.

The most competitive applicants will have the following experiences and qualifications (Desired): • 

• Bilingual and/or bicultural.
• Skilled in team development and team building.
• Skilled in written and oral communication.
• Skilled in leadership, problem-solving, and conflict resolution.
• Skilled in initiating appropriate emergency response.
• Skilled in facilitating change.
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds.
• Demonstrated ability to work effectively in a care team and with a diverse and multi-cultural patient panel.

Other Qualifications

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This career service opportunity is open to all qualified applicants.

Application Process

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume (Outlining relevant experience)
• Cover Letter (Expressing interest in this position)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

This position is not represented by a labor union.

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst at [email protected].

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